EASolutions Engineer
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country.
About the role:The Solutions Engineer II will play a critical role in bridging the gap between the sales and technical teams within the organization. Primary responsibilities will be to understand customer needs, design tailored solutions, and demonstrate how the company's products or services can address the specific challenges faced by clients. You will collaborate closely with the sales team, product managers, and technical teams to ensure successful integration and implementation of solutions. This role requires a blend of technical expertise, problem-solving skills, and effective communication to build strong relationships with customers and provide valuable insights to support the sales process.
What you will do:o Assist sales teams with answering technical questions and help customersdefine the project plan to integrate with the EasyPost platform.o Help customers through the setup process within the EasyPost platform.o Work closely with the CSM team to find new opportunities of growth within each account.o Make sure customers stay on task and go live in a timely manner.o Manage multiple projects at one time while still finding a way to provide a personal touch to each client they interact with.o Build and maintain strong relationships with customers.o Find ways to help reduce the time from sign to live and handle larger capacities by working with the product team to develop new tools.o Make sure to set appropriate expectations which can include having difficult conversations about expectations that came from the sales process.o Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.o Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.
About you:o Bachelor’s Degreeo 3+ years of related experienceo Coding experience, 2-3 years preferred (Ruby, Python, Java, Node.js, PHP).o Understanding of RESTful APIs, and interpreting requests/responses.o Strong organizational skills.o Ability to handle communication with multiple internal teams.o Ability to tailor technical communication with all levels of customer understanding.o Willingness to adapt to an evolving work environment.o Ability to manage multiple projects at one time against timelines.o Sense of urgency to drive customer progress.o Excellent communication skills.o Customer facing experience with a customer first attitude.What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.
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About the job
Apply before
Jun 30, 2024
Posted on
May 02, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About EasyPost
Learn more about EasyPost and their company culture.
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country. We push boundaries and change the status quo through our restful API, allowing companies greater control over their shipping. We continue to disrupt the shipping industry, and this is the best time to get on board. We are out to do things differently, to consistently change, grow, and progress. Join us in building the shipping infrastructure.
Tech stack
Learn about the tools and technologies that EasyPost uses to build, market, and sell its products.
EasyPost employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at EasyPost.
Healthcare benefits
Medical, dental, and vision insurance.
Disability insurance
We'll cover your disability insurance.
Company events
Monthly virtual events for team building
Retirement benefits
401(k) to help you invest in your future.
EAEasyPost
Company size
51-200
Founded in
2012
Chief executive officer
Jarrett Streebin
Employees live in
Social media
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