EACustomer Success Manager
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country.
About the role:The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance.
What you will do:o Build and nurture long-term relationships with customers, serving as their main point of contact. o Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services.o Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems.o Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flagso Have the hard conversations.o Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.o Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.
About you:o Bachelor’s Degreeo 5+ years of related experience in a customer facing role, master’s degree and 3+ years of related experience, or equivalent related work experience.o Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.o A self-starter with initiative, drive and strong desire to succeed.o Previous experience working in shipping and logistics a plus.o Knowledge of Salesforce and Zendesk a plus. What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.
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About the job
Apply before
May 14, 2024
Posted on
Mar 15, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
United States +/- 0 hoursAbout EasyPost
Learn more about EasyPost and their company culture.
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country. We push boundaries and change the status quo through our restful API, allowing companies greater control over their shipping. We continue to disrupt the shipping industry, and this is the best time to get on board. We are out to do things differently, to consistently change, grow, and progress. Join us in building the shipping infrastructure.
Tech stack
Learn about the tools and technologies that EasyPost uses to build, market, and sell its products.
EasyPost employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at EasyPost.
Healthcare benefits
Medical, dental, and vision insurance.
Disability insurance
We'll cover your disability insurance.
Company events
Monthly virtual events for team building
Retirement benefits
401(k) to help you invest in your future.
EAEasyPost
Company size
51-200
Founded in
2012
Chief executive officer
Jarrett Streebin
Employees live in
Social media
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