United States onlyPosition Summary:Swiftly is searching for the ideal candidate that has account management experience, strong technical foundation in digital marketing, enterprise applications and can effectively plan and execute large implementation projects. The ideal candidate is a team player who works collaboratively with Swiftly’s product management, quality assurance, operations, and campaign management teams as well as customers and partners on a daily basis to deliver successful outcomes.
Responsibilities Include:
- As main point of customer contact, nurture ongoing customer dialog to understand program goals, analyze program results, and provide guidance on improving execution over time
- Help customers take full advantage of Swiftly platform capabilities to reach their program goals - provide training and best practice guidance as needed
- Build customer trust by consistently delivering high-quality work on or before committed deadlines, and guide customers in ways that produce excellent outcomes for their programs
- Come forward with plans to remediate issues or take advantage of cross-sell opportunities
- Establish recurring cadences with POCs with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes
- Works collaboratively with internal experts, communicates needs, and pulls in expertise as needed to ensure deliverables and deadlines are met
- Manage end-to-end project delivery throughout all phases of the account lifecycle e.g. run status calls, account planning, manage project timeline and milestones, follow-up with task owners to ensure timely task completion, and coordinate efforts between Swiftly resources, partners, and customers
- Build and manage account and project tracking documentation including statement of work, project plans, timelines with milestones, resource schedules, ongoing project status reports
- Engage and coordinate Swiftly, partner or customer resources to expedite the resolution to any issues impeding account success
- Develop strong partnerships with business stakeholders and especially product teams and advertising sales teams
- Ensure cross functional collaboration to deliver a world class experience throughout the account management cycle
- Manage program rollout including execution of beta programs, tracking, prioritizing and taking action on early adopter feedback, deliver customer training, coordinate production rollout activities, and provide rollout support
- Facilitate program design by leading discovery workshops
- Provide input to Swiftly product team to understand customer requirements and advocate for improvements that make customers successful
- Other related duties as assigned
Required Qualifications:
- 5+ years of project or program management, account management or client success management experience with packaged software or custom app implementations
- Familiarity with mobile, web, CRM, and/or Marketing technologies and implementation lifecycles
- Enthusiastic, professional, and confident with a proven track record of making customers successful
- Excellent communication skills, both verbal and written
- Excellent organizational skills and passion for delivering quality, on-time work
- Affinity toward problem-solving with the ability to handle unexpected and difficult situations
Preferred Qualifications:
- Experience in the convenience and/or grocery space is a plus
Working For SwiftlyWe are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee: -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment -Takes ownership of their domain from the ground up, from inception through deployment to customers -Leaves their ego at the door and ensures the best idea leaves the room -Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
