Senior Salesforce Service Cloud Engineer

Dreаmix was founded 17 years ago by passionate IT students, who wanted to create the dreamiest workplace where everyone is heard, works under transparent management, and lives up to their full potential. Now, many years later, we provide end-to-end product development for renowned healthcare, fintech, and transport companies from Germany, the UK, Switzerland, Silicon Valley, and more.

We believe the employer-employee relationship must be in the form of a partnership, not a transaction. You can be sure that we’ll invest as much as we can in your development, but we expect the same commitment to Dreamix. Our culture is defined by our actions not by what we say.


We are seeking a highly skilled and experienced Senior Salesforce Service Cloud Engineer to join our dynamic team. As a Senior Engineer, you will be responsible for designing, developing, and implementing solutions on the Salesforce platform, with a specific focus on the Service Cloud module.

If you join our team you will:

• Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
• Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization.
• Utilize Apex programming language to develop custom functionality within the Salesforce platform.
• Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
• Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
• Collaborate with integration teams to design and implement robust, scalable solutions.
• Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
• Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
• Troubleshoot and resolve any performance-related issues.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Create and maintain detailed technical documentation for Service Cloud implementations.
• Provide mentorship to junior engineers and share knowledge with the broader team.
• Stay updated on Salesforce platform updates, features, and industry best practices.

What qualifications you should have:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5 to 8 years of hands-on experience in Salesforce development, with a focus on Service Cloud.
• Strong proficiency in Apex programming language and Lightning Web Components (LWC).
• Experience with Salesforce integration using REST, SOAP, and other APIs.
• Solid understanding of Service Cloud functionalities, including case management and knowledge base.
• Salesforce certifications, such as Salesforce Platform Developer II, Service Cloud Consultant, are highly desirable.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

What you’ll get:

• A warm and supportive work environment where you can reach your full potential.
• Flexible working hours that allow you to balance your work and personal life.
• Unlimited home office to help you stay productive and focused.
• Opportunities for professional development, including certifications and training.
• Additional benefits for academic teaching and speaking engagements.
• Knowledge-sharing sessions where you can learn from our Dreamix team.
• Team and company-wide events that bring us together.
• Amazing week long summer office and winter office initiatives.
• Additional health insurance and dental allowance to ensure your well-being.
• Multisport card to encourage a healthy and active lifestyle.
• Office massages to help you relax and unwind.

If you find the mentioned above interesting, send us your CV!

Only shortlisted candidates will be contacted. The confidentiality of all applications is assured!

By applying for this job, you voluntarily agree and submit your personal information. Any personal data that you provide will be processed in strict confidentiality by Dreamix ltd. only for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. It will be stored, processed, retrieved, and deleted in accordance with the GDPR.