Diagnostics Operations Administrator (6 Month FTC)

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role: You will play a crucial role in providing administrative support to the Diagnostics Operations Manager to ensure the seamless delivery of our Enhanced Doctor@Hand service. Our Diagnostic Experience (DX) team is integral to the DCA patient journey, prioritizing the safe and efficient delivery of clinical services to AXA Health customers. Central to our mission is supporting our clinical workforce in processing patient test results accurately and promptly.

Salary: £24,000 per annum

Application deadline: 25th March

Contract: 6 Month FTC

Requirements

Key accountabilities/ responsibilities:

• Support the Diagnostics Operations Manager to monitor performance against targets and maintain a monthly report to ensure that SLA and quality standards are met and exceeded.
• Supporting the day to day running of the Diagnostics service, working closely with colleagues in the Diagnostic and Clinical Teams to escalate queries and issues with providers where appropriate
• Provide administrative support in the development of clinical protocols/procedures, service delivery and performance related to the diagnostics service.
• Working with the wider clinical team to effectively log and manage live incidents in a timely manner
• Using MEG our complaints and Incidents system to manage and produce monthly reports for Diagnostics Operations Manager to escalate with providers and AXA
• Extracting data and creating monthly reports for external suppliers/diagnostic providers to drive continuous improvement in service delivery for DCA patients
• Taking minutes/actions during meetings and following up where appropriate
• Completing audit and Quality Assurance checks to ensure clinical compliance, and opportunities for continuous Improvement are Identified
• To undertake other duties that may reasonably be required
• Promoting a culture of patient – centred and good professional practice relating to the safeguarding of adults, young person’s and children at risk
• Actively implement safeguarding protocols for children, young persons, and vulnerable adults and to know who to refer to and how to escalate concerns about radicalisation
• Ensure that provisions in relation to all Mental Health Legislation including the Mental Health Act 2007, Mental Capacity Act 2005), are implemented in accordance with the legislative requirements, Codes of Practice requirements and National and Government Guidance

Skills and Experience

• Experienced in administration, including systems and process design and management
• Able to work Independently and multi-task
• Demonstrable organisational and communication skills, able to effectively prioritise workload
• Excellent Microsoft office skills and demonstrable experience
• Proactive, considered and focused in nature
• Motivated by the pursuit of clinical excellence and patient safety

Benefits

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

🩺 Private Medical Insurance: We've got you covered including Opticians & Dental appointments!

👩‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

💰 Company Bonus: We love rewarding our team for their dedication and achievements.

🏝️ 25 Days Holiday + Bank Holidays: You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

🎁 Birthday Day Off: Go and celebrate however you like!

🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

🌈 Charity Days: Join us in giving back to the community! We're all about making a difference together.

👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.

🤝 Life Assurance: Peace of mind for you and your loved ones.

🚴 Bike2Work Scheme: We love an eco-friendly commute!

🌐 Cross-Team Collaboration Opportunities: Join the fun in our autonomous work environment with plenty of chances to collaborate and shine.

🏡 Remote/Flexible Working: Work where you're comfortable, and we'll even help you set up your home office!

🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.