Complex Care Operations Manager

At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

We are now looking for a dedicated and experienced Complex Care Operations Manager to join our team and help us continue our journey as one of the UK's leading Healthcare Tech Specialists.

The Complex Care Operations Manager will play an essential role in overseeing the smooth running of our complex care operations. You will work closely with our team of healthcare professionals, care providers, and clients to ensure the highest quality of care is delivered.

If you are a motivated, compassionate, and detail-oriented individual with a background in complex care operations, we would love to hear from you.

RESPONSIBILITIES:

• Leadership and Management
• Provide strong leadership to the care team, fostering a positive and collaborative working environment.
• Oversee the day-to-day operations of the service, ensuring the highest standards of care are maintained.
• Lead and motivate staff to deliver person-centred care that meets individual needs and promotes independence.
• Support with out of hours provision as required.
• Compliance & Quality Assurance
• Ensure compliance with relevant legislation, regulations, and standards governing care services in the UK.
• Conduct regular audits and assessments to maintain and improve the quality of care provided.
• Implement and monitor policies and procedures to guarantee a safe and effective care environment.
• Client & Stakeholder Relations
• Build and maintain strong relationships with clients, their families, and other stakeholders.
• Address and resolve concerns or issues promptly, maintaining a high level of customer satisfaction.
• Collaborate with external agencies, health professionals, and local authorities to enhance service delivery.
• Recruitment and Training
• Oversee the recruitment process for care staff, ensuring the selection of qualified and compassionate individuals.
• Develop and implement training programs to enhance the skills and knowledge of the care team.
• Financial Management
• Manage budgets effectively, ensuring resources are allocated appropriately to meet operational needs.
• Monitor financial performance and identify areas for cost efficiency without compromising on quality.

Requirements

Previous TDDI Registered Manager with the Care Quality Commission (CQC).

Previous experience in a managerial role within the healthcare or social care sector.

A relevant qualification in health and social care (NVQ Level 5 or equivalent).

Strong understanding of UK care regulations and standards.

Excellent leadership, communication, and organisational skills.

Ability to work collaboratively with internal and external stakeholders.

Proven experience in financial management and budget control.

Proficient in logistics and rota planning

Proficient in using computer systems and software

Flexibility to travel as required

Benefits

• Competitive salary
• 25 days annual leave with option to purchase additional days
• Private healthcare & dental insurance
• Enhanced maternity and paternity leave
• Cycle to Work Scheme
• Railcard scheme for under 30's
• Flexible personal benefits
• Wellness support
• Innovative, fun, friendly work environment

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.