People & Culture Business Partner

Responsibilities:

• General:
• First point of contact for assigned team members for People and Culture questions.
• Conduct weekly one-on-one’s with assigned team members to capture allocated work and identify any issues
• Communicate feedback to the Customer Success team and attend ad-hoc meetings with clients to address any identified issues
• Attend monthly meetings with Customer Success team and client and provide feedback from team member when needed
• Work with the People and Culture Administrator to update the HRIS, BambooHR, including record management
• Act as a champion of the company's values and culture, promoting a positive and inclusive work environment.
• Support overall people & culture team in organising events/encourage the team members active participation in such events.
• Onboarding:
• End to end support of the onboarding process from when contract is signed to first day for both team members and clients
• Ensure a smooth onboarding process for the client & team members.
• Work with the Customer Success team in coordinating the onboarding with the client & IT division/ responsible stakeholders.
• Learning and Development:
• Providing support to team members regarding Learning & Development policies, programs and practices.
• Ensuring all team members have a development plan in place and training organised on an annual basis and review on a quarterly basis
• Maintain the LMS to capture completed training
• Assist the team members on learning requirements
• Collaborate with the People & Culture team to design and implement programs and initiatives that foster employee engagement, retention, and development.
• Remuneration and Benefits:
• Day to day management of all benefits for team members
• Ensure HRIS is up to date with remuneration and benefits for team members
• Performance Reviews:
• Ensure all team members have completed their performance reviews per the policy
• Close loop with relevant team members with the performance
• improvement plan once executed.
• Support client with strategic retention approach to assist the team member & organisation
• Other:
• Support HR projects and initiatives, such as diversity and inclusion efforts, leadership development programs, and organisational change initiatives
• Conduct regular assessments of organisational culture and employee
• sentiment, identifying areas for improvement and implementing action plans to address issues.

To be successful in this role, you will have:

• Previous experience in a BP role
• Consulting and negotiation skills.
• Knowledge of human resources organisational policies and practices.
• Relationship management and influencing skills.
• Excellent communication skills and strong service orientation
• Knowledge of current legislation
• Strong attention to detail and time management