Senior Product Operations Manager

Location requirement - Bulgaria (please read before applying)

This role is remote but based in Bulgaria. Applicants must reside in Bulgaria and have a valid right to work in the country. Dext does not provide visa or work-permit sponsorship for this position.

Employment is conditional upon verification of identity, residence, and right-to-work documentation in accordance with applicable Bulgarian legislation.

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WE ARE DEXT!

Our suite of tools improves the productivity, profitability, and influence of accountants by giving them back their most valuable asset: time. This allows them to focus on delivering meaningful value to their clients.

Accountants and bookkeepers are the backbone of every successful business. For more than a decade we have supported them with technology that improves how businesses operate. Dext equips partners to address today’s challenges while preparing for what comes next.

More than 600,000 businesses use Dext, and our platform processes billions of documents every year. Artificial intelligence has been a core part of our product for years, and we are now expanding how we apply it across the company.

We take pride in our work ethic and values. We focus on quality, balanced development practices, and pragmatic engineering.


Architecture & stack

Our development journey revolves around Ruby on Rails for building robust systems, while we harness Python for our exciting machine learning ventures. Our technology stack boasts a significant web application alongside several smaller projects, complemented by mobile apps for both Android and iOS platforms.

Team, challenges & you

The development team is mainly in Bulgaria. Because we’re a remote company we have people in Sofia, Plovdiv, Burgas, Varna, and Ruse. Everyone can choose where to work.

We maintain efficient processes, with organized Kanban boards and quick stand-up meetings that last no more than 10 minutes. Our product owners provide detailed specifications (occasionally a bit too meticulous). We truly value high-quality code and good practices because we've learned from past challenges. Our management understands this well and clarified that we don’t require excessive time to address technical debt.

Role purpose

Own and optimise product delivery operations across multiple teams to ensure predictable execution, strong cross-functional alignment, and scalable ways of working. The role combines operational ownership with Agile enablement to improve delivery outcomes, not just team practices.

What you'll do

• End-to-end ownership of product delivery operations across assigned product areas;
• Defining and improving delivery processes, standards, and metrics;
• Acting as the primary escalation point for delivery risks, dependencies, and bottlenecks;
• Coordinating cross-functional teams (Product, Engineering, Design, Business) to ensure alignment with priorities and roadmaps;
• Owning delivery KPIs, dashboards, and reporting used by leadership;
• Supporting capacity planning, dependency management, and delivery predictability;
• Representing product operations in planning, review, and governance forums.

Agile & ways of working

• Drive adoption and continuous improvement of Agile delivery practices (Scrum, Kanban, hybrid);
• Facilitate key ceremonies and cross-team coordination where needed;
• Coach teams and leaders to improve execution in service of delivery outcomes;
• Support scaling and consistency of ways of working across teams.

What success looks like

• More predictable delivery against commitments;
• Improved throughput, flow, and cross-team coordination;
• Fewer delivery surprises due to better dependency and risk management;
• Clear operational visibility for leadership;
• Positive feedback from product, engineering, and business stakeholders.

Why we need this role

• Growing product complexity and team dependencies require clear operational ownership;
• Improves delivery predictability and execution quality at scale;
• Frees product and engineering leaders to focus on strategy while ensuring strong execution.

What do we seek

We’re on the lookout for a fantastic candidate who shares our passion for quality and values doing things the right way! If you have a knack for writing tests, organizing abstractions neatly, and perfecting code until it sparkles, we’d love to hear from you. We welcome experienced developers who are eager to learn and tackle challenging problems. If this resonates with you and you think we could make a great team, don't hesitate to reach out!

Benefits

Here’s what you can look forward to:

• 25+1 days of paid time off (including a day off for your birthday)
• Fully remote working within Bulgaria
• Flexible working hours
• Additional health insurance and life insurance
• Health and well-being benefits (including Multisport card)
• Personal learning budget for professional development
• Volunteering days
• Supportive and collaborative working environment

We believe in maintaining a high-quality, stress-free work environment where everyone can learn and thrive. We’re excited to welcome someone with a similar mindset to our team!

If you are interested, please APPLY using the button below.

Confidentiality of all applications is assured. Only shortlisted candidates will be contacted!

Personal Data Protection

Dext Software Limited (or the relevant Dext entity acting as the employer) processes the personal data you provide as part of your application for the purposes of recruitment and candidate evaluation.

Processing is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Bulgarian Personal Data Protection Act, and is based on Article 6(1)(b) GDPR (steps prior to entering into an employment contract) and, where applicable, Article 6(1)(f) GDPR (legitimate interests in managing recruitment processes).

Your personal data will be accessible only to authorised employees involved in the recruitment process and will be retained only for the period necessary to complete the recruitment process, unless you provide consent for it to be retained for consideration in future opportunities at Dext.

You have the right to access, rectify, erase, or restrict the processing of your personal data, and to withdraw your consent for future processing at any time. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection.

For more information about how we process personal data, please refer to our Privacy Policy on the Dext website.