Musculoskeletal (MSK) Clinical Manager

Job Description

A bit about this role:

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can improve healthcare experiences and outcomes for our patients. The Musculoskeletal (MSK) Program represents a significant part of this commitment to our members. The program seeks to ensure that all members receive the right musculoskeletal care at the right place at the right time. Patients with musculoskeletal issues are often directed to low efficacy, low value care pathways which generate poor outcomes. The goal of the MSK program is to create highly efficacious, high value care pathways for all Devoted members with MSK needs.

The MSK Coordinator plays an integral role in establishing and growing the MSK program within Devoted Medical. The role is a full time, virtual position geared towards a person with the desire and passion to roll up their sleeves and make the healthcare system as it should be. This person should have the vision and flexibility to take broad program goals and translate them into actions and outcomes by whatever means necessary.

Key performance indicators include, but are not limited to: member engagement, program enrollment and graduation, member MSK specialty utilization, member MSK total cost of care and expanding the clinical model to all applicable Devoted members.

Responsibilities will include:

• Design a compliant set of MSK interventions that can be layered across digital and virtual interactions

• Test and iterate on program design to drive engagement and graduation

• Proactively outreach to identified members with eligible MSK conditions

• Effectively sell MSK intervention and guides members through clinical funnel

• Provide member anticipatory guidance on an initial and ongoing basis

• Liaise with providers, both internal and external to Devoted Medical, to sell MSK program and coordinate care

• Identify any needs for clinical escalation and liaise with appropriate resources

• Monitor program KPIs and drive improvement in areas of underperformance

• Execute on identified opportunities for clinical model expansion

Attributes to success:

• You have a passion for making healthcare better, solving complex problems and supporting the delivery of healthcare that we would want for our own family members.

• You're an entrepreneurial self-starter with a competitive spirit

• Agility and collaboration are critical to your success

• You learn from every experience and are not afraid to fail - that's how you're wired

• You are able to learn new technologies quickly, and use new tools in ways that help make the work more productive

• Thinking about the big picture is key for you, but you SWEAT the details

• You inspire and galvanize others to continuously improve and achieve

• Ambiguity doesn’t scare you, it excites you. Bringing order to chaos sparks joy.

• You enjoy a fast-paced, high-energy, growing organization

• You care about building a caring, supportive, operationally rigorous environment, and have lots of practical ideas of how to run scalable clinical programs

Desired skills and experience:

• Doctorate of physical therapy with 3 years of clinical experience

• Experience managing other clinicians and/or clinical programs preferred

Salary Range: $70,000 - $120,000 annually

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology-to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.