Manager, Advanced Practice Provider: Complex Care

Job Description

A bit about this role:

The Gold Care Program is a highly collaborative, multidisciplinary team of physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and scheduling team, united by our mission to build a better care delivery system for Devoted’s most complex members. We provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.

This position is an amazing opportunity for an ambitious Advanced Practice Provider (APP) to take on a new leadership role in the Gold Care Program in developing colleagues and improving the effectiveness of our clinical teams. As Gold Care APP Manager, you will be responsible for clinical and operational oversight of a team of Gold Care APPs within Devoted Medical. The position will join the team of Managers and Supervisors across Gold Care (Physician, RN Case Manager, Social Work Case Manager, Community Health Worker, and Outreach Coordinator) and work together to strengthen the program’s collaborative culture, empower the front line staff to achieve clinical excellence, and enhance interdisciplinary relationships in teams to continuously improve patient outcomes. Leading and learning by example, twenty percent of your time will be designated for patient care.

Responsibilities and Impact will include:

Sixty percent of your time will be dedicated to the following managementduties:

• Oversight and accountability for the clinical performance of the APP team, quality reviews, coaching, teaching, and supporting new hires. When a team member does not meet the requirements for the Gold Care APP role, performance management will also be required.

• Accountability for key performance indicators for your team, including utilization outcomes (e.g. Observed/Expected events and costs), accurate documentation, and Stars.

• Leading and maintaining a strong team culture, being a standard-bearer for collaboration and agility

• Oversight of APP schedules including management of time off, monitoring schedule density and Outreach Coordinator team in patient scheduling changes

• Shadowing telehealth visits for onboarding Gold Care APPs, including travel to team’s geographies to shadow home visits, as needed

• Recruitment, interviewing, and hiring of new Gold Care APP clinicians

• Traveling to team’s geographies to shadow home visits, as needed

Twenty percent of your time will be dedicated to interdisciplinary leadership duties:

• Working closely with interdisciplinary team co-leaders to identify needs, problem solve, and solution for improvements within the team

• Working cohesively as a lead team to meet clinical and non-clinical outcomes

• Assisting the teams in working with escalated patient needs

• Coordinating and facilitating ongoing education to existing staff and an on-boarding experience for new teammates

• Meeting with the department leadership regularly to discuss team performance, successes, and areas for improvement

Twenty percent of your time is devoted to clinical duties. These may include a combination of:

• Seeing patients within your Communities including for urgent or complex needs, transitions of care, APP unexpected PTO or departure from Devoted, and as a back up for windowed scheduling

• When needed for OneDevoted, providing back up support for other Devoted Medical Clinical teams, including Care OnDemand, Transitions of Care, D2Me, and Primary Care

  • Working closely with other members of the patient’s care team including their PCP, specialists, and other Devoted team members including pharmacy, clinical nursing, and social care manager, as well as interfacing with family members and caregivers in order to coordinate care for the member and deliver a collaborative care plan.

Required skills and experience:

• An active and clear RN and APRN license or Physician Assistant license and/or the ability to get licensed in multiple states is required at time of hire and must be maintained while employed at Devoted Medical

• Three or more years working as an APRN or Physician Assistant with experience in primary care, house calls, internal medicine, family medicine, geriatrics, and/or palliative care

• Previous management or team leadership experience

• Able to travel 2-3 times / year for focused leadership retreats, shadowing of teams, and CPA meetings

Desired skills and experience:

• Experience with working within an interdisciplinary team

• Demonstrable expertise in providing exceptional quality of care for a complex Medicare Advantage population

• Prior experience working with data to make informed decisions

• Proficiency in using telehealth technology and electronic health records (EHR)

• Team player, continuous improvement mentality and can-do attitude

Salary Range: $155,000 - $165,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology-to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.