Philippines onlyIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The DCX Client Services - Home-Based E-commerce Online Store Builder will be the tactical expert who supports the day-to-day operations of the client's online business while also having hands-on expertise with e-commerce and marketing automation platforms. You will manage and monitor the brands on the e-commerce platform and collaborate with external partners.
REQUIRED CORE COMPETENCIES
Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail
A highly proficient communicator in both spoken and written English
Strong organizational and time management skills
Superior project follow-through, ensuring timely completion
Familiarity with web-based applications
WHAT YOU WILL DO
Working directly with our clients as well as our internal Creative Services Team, the Store Creation Specialist’s primary role is to produce stores from our clients based on data provided that are high-quality and accurate with a quick turnaround.
Create stores based on client requests while meeting daily deadlines
Adhere to internal processes to provide the best possible service
Maintain close and reliable relationships with our clients to produce high-quality stores specific to their needs
Administration Activities
Assist in fielding phone calls for the Creative Services team
Utilize Slack to answer internal questions that the Creative Services team has
Daily Goals
Create stores for our clients
Meet daily deadlines
Check all requests for inaccuracies and communicate with our clients to resolve any issues
Communicate with the Creative Services leadership to address issues with improper procedure from clients
Additional Goals (During down time)
Utilize extra time for learning additional aspects of the OMG Platform
Work on Team Queues to complete additional client requests
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: Minimum of 2 years in a customer service or order management role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Industry Specific Software/Knowledge:
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
Knowledge of various e-commerce platforms is a great advantage.
Various promotional industry-specific software (i.e., Shopify, Bigcommerce, Sage, ESP, CommonSku, Syncore)
WHAT WE OFFER
Salary Range: Php 35,000 - 45,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
