Software Engineering Lead

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Software Engineering Lead, you will be responsible for leading technical delivery, guiding engineers, and contributing directly to system design and implementation. You will help translate high-level architectural direction into pragmatic, production-ready solutions, ensuring alignment with product goals, platform strategy, and emerging industry trends, especially in AI-driven software systems.

This role is ideal for engineers who have grown beyond individual contribution alone and now lead through influence, design clarity, and technical depth, while remaining hands-on where it matters.

We are looking for a Software Engineering Lead who will be:

Technical Leadership & Delivery
· Lead the design and implementation of complex software features and services from concept through production.
· Act as a technical reference point for the team, providing guidance on architecture, design patterns, and best practices.
· Balance hands-on development with leadership responsibilities, contributing code when appropriate.

Solution Design & Architecture Collaboration
· Collaborate with solution architects and other engineering leads to define system designs that align with broader platform and product strategies.
· Participate in architecture and design reviews, helping evaluate trade-offs, risks, and long-term implications.
· Translate architectural vision into actionable technical plans for engineering teams.

Front-End & Back-End Engineering
· Guide and review the development of scalable, maintainable front-end applications using modern JavaScript frameworks.
· Lead the design and implementation of robust back-end services and APIs (REST, GraphQL, event-driven).
· Ensure consistency, quality, and performance across the full stack.

AI & Modern Platform Enablement
· Lead the integration of AI-powered capabilities (e.g., LLM-based services, inference APIs, intelligent workflows) into production systems.
· Work closely with AI/ML, data, and platform teams to operationalize AI features safely and reliably.
· Apply best practices around observability, evaluation, and reliability for AI-enabled systems.

Data, APIs & Distributed Systems
· Guide data modeling and persistence strategies using SQL and NoSQL databases.
· Ensure APIs and services are well-designed, versioned, and scalable.
· Address cross-cutting concerns such as performance, resiliency, security, and multi-tenancy.

Quality, Security & Operational Excellence
· Promote strong engineering discipline through testing strategies (unit, integration, contract tests).
· Ensure security best practices are embedded into system design and implementation.
· Support production readiness, incident analysis, and continuous improvement.

Mentorship & Team Growth
· Mentor and coach engineers, helping them grow technically and professionally.
· Provide constructive feedback through code reviews and technical discussions.

· Foster a culture of ownership, collaboration, and continuous learning.

Cross-Functional Collaboration
· Work closely with product management, design, QA, DevOps, and AI teams.
· Communicate technical concepts clearly to both technical and non-technical stakeholders.
· Contribute to roadmap discussions and technical decision-making.

Is this opportunity right for you? We are looking for candidates who have:

· 5+ years of professional software engineering experience, with demonstrated technical leadership responsibilities.
· Strong full-stack expertise, covering front-end, back-end, APIs, and data layers.
· Proven experience leading design and implementation of complex, production-grade systems.
· Hands-on experience with modern JavaScript frameworks and server-side technologies.
· Strong understanding of software architecture principles, design patterns, and distributed systems.
· Experience working with SQL and NoSQL databases and designing scalable data models.
· Proficiency with Git-based workflows, CI/CD pipelines, and modern development practices.
· Excellent problem-solving, communication, and collaboration skills

Engineering Leadership & Solutioning

Demonstrated track record of leading teams or technical initiatives beyond individual contribution.
· Experience collaborating with architects and senior engineers on solution design and system evolution.
· Ability to assess trade-offs and make sound technical decisions aligned with business goals.
· Comfortable operating in ambiguous problem spaces and driving clarity.

AI & Modern Engineering
· Hands-on experience integrating AI/ML services or platforms into real-world applications.
· Familiarity with current AI trends such as LLMs, intelligent agents, embeddings, inference APIs, and evaluation strategies.
· Understanding of the architectural implications of AI systems (latency, cost, reliability, observability, data governance).
· Ability to guide teams in building responsible, secure, and scalable AI-enabled features.

Nice to Have
· Experience with cloud platforms (AWS preferred; Azure/GCP acceptable).
· Familiarity with serverless, containerized, or microservices architectures.
· Exposure to AI platform tooling, orchestration frameworks, or agent-based systems.
· Experience working on large-scale, multi-tenant, or enterprise-grade products.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (https://www.csgi.com/careers/)

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.