Software Developer - L2 Support

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
As a Software Developer - L2 Support at CSG, you will be a key contributor to maintaining and enhancing our software products. You will leverage your technical expertise to resolve complex issues, support ongoing development, and ensure high-quality software solutions for our clients.

We are looking for Software Developer who will:

• Provide advanced technical support and debugging for critical software applications, identifying root causes and implementing effective solutions.

• Collaborate with development teams to analyze and interpret Business Requirements Documents (BRDs), ensuring alignment between support and development efforts.

• Contribute to the ongoing Software Development lifecycle, including defect resolution, enhancements, and system improvements.

• Perform comprehensive Software Product Testing to validate fixes, new features, and ensure overall system stability and performance.

• Develop and maintain clear and concise Technical Writing, including troubleshooting guides, knowledge base articles, and support documentation.

• Engage in Stakeholder Management, effectively communicating technical information and support progress to internal teams and external clients.

• Actively participate in an Agile Principles-based environment, contributing to daily stand-ups, sprint planning, and retrospectives.

• Potentially offer Mentoring Youth within the team, sharing knowledge and best practices to foster growth and development.

Is this opportunity right for you? We are looking for candidates who have:

• Proven experience in software development and/or L2 technical support roles

• Experience with Java

• Experience using Kafka as a messaging system

• Working knowledge with PostgreSQL database

• Experience working with containers & container management (Docker, Kubernetes, Swarm).
• Experience with centralized logging platforms (Grafana, Elasticsearch, Kibana)
• CI/CD Toolchain (Jenkins, TeamCity, GitHub).

• Strong proficiency in Debugging complex software applications

• Demonstrated understanding and application of Agile Principles

• Ability to interpret and work with Business Requirements Documents (BRDs)

• Solid grasp of Software Design principles and methodologies

• Experience with Software Product Testing methodologies and tools

• Excellent Stakeholder Management and communication skills

• Proficient in Technical Writing, capable of producing clear and actionable documentation

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.