India only- Responsible for Solution Delivery, Technical Project Management and Service Management of Telecom Networks Solution Stack more specially on Policy (PCRF/PCF), SMSC, USSD and other networks messaging solution components.
- Provides leadership for deliveries that are complex and multiproduct. Develop delivery strategy e2e for the implementation, covering all aspects and functions. Guide and deliver a complex transformation project or workstream of a large program.
- Responsible for managing the project management and technical team, coaching, and mentoring, providing input on best practices and policies, ensuring SLA compliance, and reporting to senior management.
- Responsible for other PMs within the organization and expected to contribute to the Delivery practice or CSG improvement through the creation and/or leadership of initiatives.
- Responsible for creating and executing the program approach and plan, coordinating multiple projects and vendors, tracking KPIs and benefits, and managing program integration and PI planning.
- Creating or approving the project initiation documentation, delivery approach, and success criteria, as well as providing input to the project or program delivery strategy and SDR.
- Accountable for delivering the project within the agreed budget, scope, and time, as well as managing risks, issues, quality, methods, facilitation, integration, and PI coordination.
- Create and implement communication plans for different stakeholders, facilitate meetings and forums, establish project infrastructure, and manage senior level discussions and governance.
- Create or input to the project budget and resource forecast, track the project delivery to budget, manage margin and P/L, and proactively handle issues and changes with the account lead.
- Responsible for matrix management of other PMs delivering within the same project or workstream.
- Responsible for Regional Service Management, Support & Maintenance and Managed Services of Solution Stack deployed across customers.
- Responsible for customer management and Solution / Service delivery to customers
Location(s):
India RemoteAccommodation:
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By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
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