Product Owner

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Product Owner to maximize product value by owning the product backlog and serving as the key link between business stakeholders and engineering teams. This role is responsible for translating business needs into clearly defined, prioritized work and ensuring alignment between product strategy and execution within an Agile environment, including products that leverage AI and data driven capabilities.

We are looking for a Product Ownerwho will:

• Define, refine, and prioritize the product backlog to maximize customer and business value

• Write clear user stories and acceptance criteria

• Ensure all features meet business objectives, usability expectations, and performance standards

• Ensure compliance with internal policies and industry regulations

• Lead backlog refinement, sprint planning, reviews, and demos

• Participate in PI Planning, system demos, and release note reviews

• Serve as the primary liaison between product management and engineering teams

• Accept completed work based on agreed upon acceptance criteria

• Collaborate with other Product Owners to manage dependencies and shared outcomes

• Track and communicate delivery progress, risks, and key metrics

• Drive continuous improvement initiatives to enhance team velocity and quality

• Use data, experimentation, and feedback to continuously improve product outcomes

• Work with Services teams and customers, to deeply understand implementations and real-world usage patterns

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, related field or equivalent experience

• 5+ years of IT experience

• 3+ years of experience as a Product Owner, Product Manager, or Business Analyst

• Strong experience working in Agile/Scrum environments

• Proven ability to translate business requirements into user stories and outcomes

• Experience working with data driven or AI enabled products

• Understanding of AI concepts such as machine learning models, data pipelines, model outputs, and limitations

• Ability to collaborate effectively with data science, engineering, and architecture teams

• Experience working with remote teams

• Experience delivering AI/ML features in an enterprise or regulated environment

• Familiarity with responsible AI principles, data privacy, and model governance

• Certified Scrum Product Owner (CSPO) or SAFe POPM certification

• Experience with enterprise platforms, APIs, and analytics tools

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

View More Benefits

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.