IT Operations & Systems Administrator - Remote

Top 3 Reasons To Join Us

• Competitive remuneration package
• International Environment
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C.
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
• We are fully funded and backed by reputable VC funds and strategic institutional investors.
• We have a global presence in Asia, EMEA and the Americas.
• We’ve grown our annualized revenue by over 30x since January 2021.
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

About the Role

As an IT Operations Administrator, you will contribute to the seamless operation and security of our IT business systems with a customer-focused, hands-on approach to delivering efficient and secure IT services. The role involves a combination of hard skills, including proficiency in identity and access management, endpoint configuration, and IT service management, as well as essential soft skills like problem-solving, communication, and a proactive attitude. Ultimately, the IT Operations Administrator is vital in maintaining a stable IT environment, enabling coworkers and fostering continuous improvement within the organization.

What You Will Do

• Efficient resolution of day-to-day IT tasks and execute existing IT operations while continually improving and automating processes
• Work in agile environments, organize tasks in a ticketing system, and engage in daily time tracking
• Perform daily tasks which consists some of the following activities: Agile team ceremonies, ticket backlog grooming, incident management, change management, problem management, and endpoint configuration
• Actively engage with the user base, solicit feedback, and enhance processes for maximum user satisfaction
• Work with Google Workspace, Slack, Office365, Atlassian, Jumpcloud, GenAI
• Other tasks that depend on your previous experience on the 4 IT domains listed below:
• Google Workspace/Microsoft Entra ID/Active Directory or similar Identity and Access Management solutions
• Endpoint management (group policies, secure default configuration, app provisioning, etc.)
• Internal IT Service Desk/Help Desk/administrator operations in L2 or above
• IT service documentation and hands-on service improvement for internally facing IT services.

• Join our IT administration team with a direct report to the Head of Security

• Perform ad hoc IT-operations related assignments and projects as required

What We Need

• Minimum 1 year of experience as IT Operations Administrator or in a similar role
• Expertise in at least 2 of the following 4 IT operation domains:

1. Google Workspace/Microsoft Entra ID/Active Directory or similar Identity and Access Management solutions
2. Endpoint management (group policies, secure default configuration, app provisioning, etc.)
3. Internal IT Service Desk/Help Desk/administrator operations in L2 or above
4. IT service documentation and hands-on service improvement for internally facing IT services.

• A university degree in Computer Science, or any relevant science or engineering discipline; alternatively, a track record in technical IT upskilling
• Relevant experience in areas such as cybersecurity, software development, or bash scripting would be an advantage
• Experience in all or at least some of following systems: Google Workspace, Slack, Office365, Jumpcloud and Atlassian
• Fully remote position but must be currently based in the Philippines due to timezone requirements
• Excellent English skills, both written and spoken
• Ability to work independently, be a self starter, and have a solution-driven approach, actively solving problems and driving positive change in the organization
• Ability to obtain organizational buy-in and exercise nondisruptive change management
• Creativity to build engaging, secure IT services that enhance user experience.
• Someone who is meticulous, well-organized and conscientious with a high level of initiative at work

Why You'll Love Working Here

• International Environment
• Competitive remuneration package
• 15 Days Annual Leave
• Annual Performance Bonus
• Health Insurance
• Remote Work Allowance
• Anniversary Bonus
• Company activities and events
• Learning and development plan

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