ComputacenterCO

Service Delivery Manager (Data Center Program/Delivery Management)

Computacenter plc is a British multinational that provides information technology services to public- and private-sector customers. They help customers source, transform, and manage their technology infrastructure to deliver digital transformation.

Computacenter

Employee count: 5000+

Salary: 130k-140k USD

United States only

About the role
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 95% travel.

Salary range: $130K - $140K USD

What you’ll be doing

  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.

What you have

  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor’s degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.

Bonus points

  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 130k-140k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Computacenter

Learn more about Computacenter and their company culture.

View company profile

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business model is based on enabling success by building long-term trust with our customers, our people, our partners, our communities and our shareholders. We work hard to get to know our customers, understand their needs and put them at the heart of everything we do. We work relentlessly to build their long-term trust, so they can rely on us in a complex and ever-changing world.

Founded in 1981, we have grown to become a public company quoted on the London FTSE 250, employing over 20,000 people worldwide. Our operations span across the UK, Germany, Western Europe, North America, and internationally, with infrastructure operation centers and group service desks across Europe, South Africa, and Asia, providing user support in multiple languages. We are committed to a responsible Environmental, Social and Governance (ESG) approach, 'Winning Together for our People and our Planet', which underpins Our Purpose. We recognise that the long-term future of our company, our people and our planet relies on an enduring commitment to sustainability. We take a responsible approach across our operations including our environmental impact, and we believe in delivering positive social impact within our communities, too. These are enduring principles for us. We're proud of what we've achieved so far, and we'll continue to improve, invest and innovate. We'll be the best that we can be – a company that our people, customers, partners and communities can be proud of.

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Computacenter hiring Service Delivery Manager (Data Center Program/Delivery Management) • Remote (Work from Home) | Himalayas