United States onlyDirector, Workforce Experience and Operations
College Board - AP&I
Location:This is a fully remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). AllCB employeesare required tooccasionally travel to meet in person for business purposes
Type: This is a full time position
About the Team
The AP Program Planning teamis responsible forthe successful execution of the annual AP Reading event where millions of student exam responses are scored. The team supports strategic planning, workforce coordination,logistics, vendor alignment, and data-driven decision making to ensureaccurateandtimelyscoring across 40+ AP subjects. This work sits within the broader AP Delivery organization, which manages the AP annual cycle from course setup through exam administration, scoring, and score reporting. Each year, millions of students generate tens of millions of constructed responses that must be scored accurately, on time, and at scale by a distributed Reader workforceoperatingboth onsite and remotely.
About the Opportunity
The Director will lead execution of workforce processes and communications that support the Reader lifecycle ensuring onboarding, registration, support, and communication workflows are delivered accurately, consistently, and at scale. Additionally, the Director will operationalize workforce strategy and experience design by turning policy, process, and communication intent into repeatable execution across the annual cycle. They will act as the source-of-truth owner for workforce process governance and Reader-facing communication delivery, while partnering closely with Session Leads during live Reading operations.
In this role you will:
Workforce Process Operations (33%)
Oversee execution of key Reader workforce processes, including onboarding readiness, invitation and registration support, exception management, scheduling coordination, and workforce-related controls.
Ensure workflows are documented, scalable, and sequenced appropriately across the planning cycle.
Monitor process performance and address breakdowns in timing, accuracy, or handoffs that couldimpactstaffing readiness or Reader confidence.
Coordinate closely with workforce vendors and internal stakeholders to ensure process deliveryremainsconsistent and responsive.
Reader Communications Governance (33%)
Own communication delivery frameworks and source-of-truth practices for Reader-facing messages.
Ensure invitations, updates, reminders, and issue-resolution communications aretimely,accurate, and aligned with policy and experience standards.
Correct communication breakdowns quickly andestablishcontrols that reduce the chance of conflicting instructions reaching Readers.
Maintain tight alignment with WorkforceExperienceso messaging reflects both functional requirements and desired tone.
Operational Readiness and Live Support (33%)
Ensure workforce processes are fully ready before the Reading, including the people, tools, tracking structures, and communication pathways needed for launch.
Partner with Session Leads and Site Logistics to support smooth transition from planning to live execution for both onsite and at-home Readers.
Activate backup pools or other workforce contingencies when attendance gaps or staffing issues require immediate response.
Support rapid issue resolution during Reading when problems involve registration, policy, compensation timing, Reader exceptions, or communication failures.
About You
Strongoperatorwho can run complex, high-volume processes without losing sight of the participant experience.
Excellent atcommunication governance,issuetriage, and keeping multiple moving parts aligned.
Comfortable in seasonal peaks that require fast response and pragmatic judgment.
Detail-oriented and process-minded, with the ability to buildstructurethat others can actually use.
Strong collaborator who can bridge strategy, policy, and execution.
All roles at College Board require:
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
About Our Process
Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
While thehiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer
At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
The hiring range for this role is $80,000-$130,000.
Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
We aim to make our best offer upfront—rooted in fairness, transparency, and market data.
We adjust salaries by location to ensure fairness, no matter where you live.
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.
Puerto Rico
CA and US only