About ObserveAI
At Observe.AI, we are at the forefront of revolutionizing contact center operations through the power of generative AI. Our groundbreaking technology is engineered to transform customer experiences and elevate agent performance by analyzing 100% of customer interactions. We empower businesses to move beyond the limitations of manual quality assurance, which typically only covers a mere 2% of conversations, and gain complete visibility into their frontline operations. Through our proprietary contact center Large Language Model (LLM), built on an astounding 40 billion parameters and fine-tuned with over 100 years of contact center data, we deliver unparalleled accuracy in areas such as dead-air detection, call summarization, and sentiment analysis. This sophisticated AI-driven approach enables companies to transcribe every call with high precision, coach agents effectively, and gain comprehensive insights into their customer service operations.
Our innovation extends to providing real-time agent assistance, contextual guidance, and automated after-call work summaries, significantly boosting efficiency and productivity. We are committed to helping enterprises automate routine customer calls and workflows, support agents in real-time, and uncover powerful insights from every interaction. By harnessing the capabilities of automatic speech recognition (ASR) and Natural Language Processing (NLP), Observe.AI's platform offers a suite of tools including Knowledge AI, Summarization AI, Auto Coaching, and Auto QA. These tools are designed to drive operational efficiency, enhance sales performance, ensure compliance, and ultimately foster stronger customer loyalty. We are dedicated to not just pioneering customer experience AI, but also working collaboratively with our clients to ensure a seamless transition to data-driven operations, providing unwavering support as they unlock the full potential of their contact centers.
FAQs
- When was ObserveAI founded?
- ObserveAI was founded in 2017.
- Who is the CEO of ObserveAI?
- Swapnil Jain is the CEO.
- What industries or markets does ObserveAI operate in?
- ObserveAI operates in the following markets: Contact Center Technology, Artificial Intelligence, Generative AI, Natural Language Processing, Speech Recognition, Customer Experience Management, Workforce Optimization, Enterprise Software, SaaS, and Business Intelligence.
- How many employees does ObserveAI have?
- ObserveAI has 201-500 employees.
- Where does ObserveAI have employees?
- ObserveAI has employees in United States.
- Is ObserveAI hiring?
- Yes, ObserveAI has 10 open remote jobs.
- Does ObserveAI support remote work or working from home?
- Yes, ObserveAI is a remote-friendly company.
- Does ObserveAI offer a four-day work week?
- No, ObserveAI does not offer a four-day work week.
- Is ObserveAI transparent about salaries?
- Yes, ObserveAI practices salary transparency, often including salary or compensation ranges in their job posts. They provide salary data for 10 roles.
- What is ObserveAI's tech stack?
- ObserveAI has 8 technologies in their tech stack.
- What is ObserveAI's website?
- ObserveAI's website is www.observe.ai.
- Where can I find ObserveAI on social media?
- You can find ObserveAI on LinkedIn.