About The Role
As a Customer Support Executive, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support (Joseph Sterner). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana.
- Physically based in the CT or MT time zones
- High-level of proficiency in the English language, both written and verbal
- Experience working in a remote capacity
- 2 years experience working in a customer facing role (sales, support, hospitality, etc.)
Nice to haves
- Direct support experience
- Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
- Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)
- Respond to customer support tickets and take support calls during CT/MT business hours
- Escalating issues to senior support staff and engineering as needed
- Fraud prevention/detection
- Billing reconciliation
- Writing bug reports
- Coordinating with Success to provide extra support to large customers
- Maintaining help center documentation and creating content for new/updated features
Why work with us?
- Culture video 💚
- Our story and team 🚀
- Glassdoor Reviews
- 100% remote-first team for over 6 years (we believe in trust and autonomy)
- 2 x annual team retreats ✈️When we start traveling again ;) (Lisbon retreat video)
- Competitive salary
- 7 weeks PTO (includes company-wide winter holiday break)
- 1 month paid sabbatical after 5 years
- Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
- 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
- 401k matching at 4% (US residents)
- Dependent care FSA (US residents)
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About this role
May 28th, 2021
Job posted on
September 22nd, 2020
Close is hiring for this role in the following timezones:
About the companyAt Close, we're building the best sales automation CRM for inside sales teams. We're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Our c...
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