United States onlyClassy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.
As a Senior Account Manager, you will be responsible for managing and nurturing client accounts to maximize both client satisfaction and company growth.. Your main focus will be on renewals and up-selling, ensuring that our clients receive outstanding service and support.
The Job…
- Build and foster positive relationships with clients understanding their business needs, and ensuring satisfaction & results with our platform. Expertly multi-threads within accounts to expand usage and build deeper relationships.
- Carry two sales quotas, renewals + growth, assigned by the business.
- Sr. Account Managers are responsible for achieving or exceeding these targets through retaining revenue, upselling, and expanding customers within their book of business.
- Through whitespacing & deep discovery, identify opportunities to expand usage of the platform within their book of business. Strategically & tactically supports platform growth by additional feature adoption, successfully migrating campaigns to drive revenue growth & customized renewal proposals.
- Deeply understand the goals & needs of your accounts through discovery and by evaluating overall health metrics, data points & potential risks to retain & grow clients at the time of renewal.
- Skillfully negotiate contracts, pricing, and terms with clients.
- Navigate contracts with a holistic lens & work to secure long-term commitments from clients.
- Skilfully & creatively, develop and execute effective sales strategies to achieve and exceed quota.
- Demonstrates ability to drive the sales cycle across multiple departments from identification to closing.
- Collaborate with Growth Strategists to implement plans for successful adoption.
- Collaborate with other departments, such as marketing, PMM & product to drive lead generation & advocate for product needs.
- Provide accurate sales forecasts and regular updates on opportunities that have been identified & actively pursued.
- This includes tracking progress towards quota and identifying areas for improvement.
- Effectively & consistently provide well-articulated account updates to executive leadership.
- Work in close collaboration with the Growth Strategist team & continue to identify areas of opportunity to support growth with our clients.
- Work closely with internal teams, including marketing, customer experience, and product development, to ensure a cohesive and positive customer experience.
- Serve as a lead for special projects &/or as a peer mentor
You…
- 5+ years experience in sales, preferably in a SaaS or technology environment.
- Seasoned sales acumen and negotiation skills.
- Excellent communication and interpersonal skills.
- Results-oriented mindset with a focus on achieving and exceeding revenue targets.
- Deep familiarity with our platform, its features, and the competitive landscape.
- Ability to manage a book of client accounts and prioritize effectively.
Preferred…
- Proven track record of listening, negotiating, and presenting to clients.
- Experience using a CRM, preferably Salesforce
Why you’ll love it here:
- Market competitive pay.
- Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions.
- 401(k) retirement plan with company matching.
- Hybrid workplace with fully remote flexibility for many roles.
- Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
- A variety of mental and wellness programs to support employees.
- Generous paid parental leave and family planning stipend.
- Company provided life and disability coverages.
- Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
- Learning & development and recognition programs.
- “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
- Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
- Employee resource groups.
- Your work has a real purpose and will help change lives on a global scale.
- You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
- We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
- We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
The expected US salary range for this position is $158,000 - $214,000, which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific OTE structure for this position during the hiring process
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]
Dedication to Diversity
GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.
Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
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