The role:
- Executing on the services and solutions offered by the Strategy & Insights team, including enablement via social media workshops, recurring performance audits, Social Media Audits and Social Media Playbooks.
- Helping our clients with their Social Media strategies, strategic positioning on social and guiding them through global and local setups and restructures.
- Managing your own customer portfolio throughout project life cycles, where you will be expected to manage customer communication and prove highest quality in your customer deliverables.
- Acting as the link between commercial teams and the Strategy & Insights teams, to create and collaborate on thoughtful solutions that drive meaningful client outcomes.
- Updating yourself on Brandwatch’s product offerings, to ensure internal and external workflows are aligned, along with understanding the digital space in which we operate.
- Project managing your work by assessing customer needs, and planning resources and time inputs required for delivering upon your projects within the agreed deadlines.
Essential Skills and Experience:
- You are adept at translating business challenges and needs into tangible recommendations for customers, as well as diving into social media data analysis.
- You come from an agency background or similar, with a total of 2-4 years of experience.
- You are structured and demonstrate strengths in project management and keeping to customer deadlines.
- You are interested in pitching, scoping and pricing offerings and you never lose sight of the customer relationship.
- You are a proactive problem-solver with curiosity and creative skills.
- You have a sense of autonomy, ownership and dedication to success and growth as an individual, a team and a company
- You thrive as a team player and in collaboration and have an ability to deliver thoughtful feedback for your colleagues and team, while knowing when to ask for help and input.
- You have an analytical mindset, and can understand and connect diverse information.
- You have excellent skills with Excel and PowerPoint/Google Slides
- You are strong in written and verbal presentations.
- Strong English language skills, both verbal and written
- Fluent in German and English (C1 +)
What you will get:
- Capital forming benefits and a pension fund
- Flexible working hours and mobile work
- Commuter card subsidy
- Subsidy for our partner EGYM Wellpass to access 7.500 premium fitness and wellness options
- New and modern office in Gateway Gardens, Frankfurt
- Professional development in a modern and globally leading company
- Insights into the international media landscape
- A dynamic global team
- Flat hierarchies
- Work independently and self-driven in an innovative environment
- Value-driven culture and team-oriented working
- Work from abroad for a determined timeframe