Vice President, Central Operations

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

The Complete Excellence Leader is responsible for designing, implementing, and overseeing an operational excellence program based on the Shingo Model and its principles. This role requires a deep understanding of lean management principles, continuous improvement methodologies, and the ability to effectively lead change within an organization.

Job Responsibilities

1. Program Design:

• Develop a comprehensive understanding of the Shingo Model and its principles.
• Design an operational excellence program tailored to the organization's specific needs and goals, incorporating elements of the Shingo Model.
• Collaborate with key stakeholders across departments to ensure alignment with organizational objectives.

• Lead the deployment of the operational excellence program, including training sessions, workshops, and other educational initiatives.
• Develop and implement communication strategies to promote awareness and engagement with the program throughout the organization.
• Provide ongoing support and guidance to teams and individuals involved in implementing program initiatives.

• Identify opportunities for process improvement based on the principles of the Shingo Model.
• Facilitate cross-functional teams to analyze current processes, identify root causes of inefficiencies, and develop and implement solutions.
• Monitor and evaluate the effectiveness of process improvements, making adjustments as needed to achieve desired outcomes.

• Establish key performance indicators (KPIs) to measure the effectiveness of the operational excellence program.
• Develop tracking mechanisms and reporting systems to monitor progress towards goals and objectives.
• Analyze data and performance metrics to identify trends, areas for improvement, and opportunities for further optimization.

• Proactively manage resistance to change by fostering a culture of continuous improvement and innovation.
• Provide leadership and support to employees at all levels of the organization as they navigate through changes brought about by the operational excellence program.
• Communicate the benefits and impact of the program to stakeholders, including senior leadership, employees, and customers.

• Develop and deliver training programs to build capability and knowledge of the Shingo Model and operational excellence principles.
• Coach and mentor employees at all levels on lean management techniques and tools.
• Encourage and facilitate the sharing of best practices and lessons learned across the organization.

• Continuously evaluate and refine the operational excellence program based on feedback, results, and evolving organizational needs.
• Stay informed about emerging trends and best practices in lean management and operational excellence.
• Drive a culture of continuous improvement by encouraging experimentation, learning, and adaptation.

Requirements

• Bachelor's degree in business, engineering, operations management, or a related field; Master's degree preferred.
• Certification in lean management or Six Sigma is desirable.
• Experience in line operations leadership and proven a ability to drive change in an organization.
• Experience in operational excellence, lean management, or process improvement roles is desirable.
• Proven track record of successfully designing and implementing operational excellence programs.
• Strong leadership and communication skills, with the ability to influence and inspire change at all levels of the organization.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Ability to work collaboratively in a cross-functional team environment.
• Adaptability and resilience in the face of ambiguity and change.
• Passion for continuous improvement and a commitment to achieving operational excellence.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): remote (global)

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The starting salary range for this role is $175,000 to $225,000.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Circana Careers website or Intranet site for internal candidates.