Client Service Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

This role supports a rapidly expanding business unit for one of the world's largest food and beverage companies.

What will you be doing as a Client Service Analyst?

As innovators in Big Data starting with point-of-sale (POS), Circana is seeks:

- Key point of client contact for service-related requests or issues.

- Management of a client database, technology platforms, and change events; including quality control, training, and adoption.

- Work very closely with our client to coordinate and execute high-quality analytic and ad-hoc requests.

- Effectively synthesize content written and orally; strong communication and interpersonal skills.

- Engage in a service-focused manner with clients when helping solve/manage content deliverables.

- Demonstrate resiliency and sound judgment in dealing with business and corporate challenges.

- Learn and utilize various computer software and applications, including MS Excel.

To be successful as a Client Service Analyst you must possess and be able to enable our client to grow by helping to make better & faster decisions. This is accomplished through the following competencies:

Client Focus:

• Develop and maintain a deep understanding of client needs and requirements.
• Consistently act with client satisfaction in mind; follow through on commitments to ensure the needs of the client are met.
• Develop a partnership approach and maintain long-term mutually beneficial relationships with client teams; Demonstrate a strong desire to help clients make their business successful.
• Regularly and proactively communicate with the client teams, including soliciting feedback to continually improve the relationship and identifying solutions to problems they did not know they had.

Quality Control:

• Drive to achieve high-quality results through effective data integrity.
• Develop efficiency, accuracy, and detail orientation techniques.
• Escalate and follow up on potential data integrity problems appropriately.
• Identify opportunities to improve systems to prevent problems or keep them from recurring.

Problem Solving:

• Ask meaningful and relevant questions to understand problems and potential causes.
• Use logical, systematic approaches to break down complex problems into their fundamental parts.
• Accurately assess problems and effectively/efficiently arrive at excellent solutions.
• Analyze costs, benefits, risks, and chances for success of potential solutions.

Planning & Organizing:

• Plan for, organize, and coordinate work and resources to respond to data delivery requests and to ensure project goals and timelines are met.
• Determine effort and resources required to meet objectives; plan, coordinate, and manage resources effectively to ensure task completion.
• Hold self and others accountable for meeting timeline and quality standards.
• Ensure client requests are thoroughly understood by the project team and that solutions meet the client’s needs.

Requirements

- 0-4+ years of experience

- Able to engage in a consultative manner with clients when helping solve/manage content deliverables

- Strong project management and process skills

- Demonstrated expertise in translating data and analysis into relevant implications

- Flexibility of work schedule to cover night and weekend work when needed

- Experience with syndicated data is a plus

- Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company is a plus

- Bachelor’s degree required; advanced degree a plus

Circana Behaviors

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): The candidate has the option to work onsite at the client office in Orrville, OH, work Remote, or a combination of onsite and remote.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $47,500 -$65,000.