United States onlySenior Content Program Manager is responsible for building and overseeing standards, dashboards, and processes for content strategy, measuring efficacy, and governance. The role requires a proactive, detail-oriented Content professional with experience in Content Strategy, Analysis, and Editorial Standards.
Requirements
- Bachelor’s degree required
- 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment
- Strong analytical skills with experience creating and reporting on content quality metrics and performance data
- Proven experience designing and implementing governance or quality assurance frameworks
- Strong understanding of content tech and tools
- Exceptional project management and stakeholder engagement skills
- Experience with Content Management Systems (CMS) and reporting tools
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment
- Demonstrated experience and willingness to influence without authority
- Strong collaboration skills and willingness to Team Up
Benefits
- Competitive salary
- 401k match
- Great medical, dental, vision, life, and disability benefits
- Generous vacation policy
- Company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
CA and US only