Revenue Operations Systems Administrator

Create data-based insights. Build and test smart hypotheses. Build new capabilities in a cutting edge RevTech stack. Drive customer acquisition and value.

The Role You’ll Play:

The Revenue Operations Systems Administrator sits in the center of the company’s Go-to-Market organization -- collaborating with Sales, Customer Success, Marketing, Finance, and Product. In this role, you are responsible for creating and optimizing processes to improve GTM efficiency and revenue. You will be building and improving infrastructure to support our revenue team. The ideal candidate knows how to get things done and solves meaningful challenges that are results-focused.

In this role, you will be involved in strategic planning and defining our tech stack roadmap for 100+ team members across Sales, Customer Success, and Marketing. You will also own the user experience for our team and ensure our partners can do their jobs effectively and efficiently.

About the Go-to-Market and RevOps team:

RevOps at CBI is focused on driving measurable revenue impact: we strategize how to go-to-market (vs. ‘supporting sales’), we publish actionable intelligence for the business (vs. refreshing charts), we lead the identification, testing and rollout of revenue initiatives (vs. supporting the roadmap), and build an innovative tech stack to drive value for our customers (vs. maintaining the mess).

We take a product-management approach toward our tech stack -- test learn, always focus the company on our customers, and automate as much as possible.

Your Main Tasks:

• Build the processes and systems that generate actionable insights on our business and market.
• Understand our key business metrics and how we can build processes and systems that help uncover the driving factors behind them
• Help demystify our prospect to customer journey - align our processes and tools to give us a clear view of performance across the revenue funnel
• Define the strategy and roadmap for revenue processes and systems
• Create the vision and structure for how our GTM systems (Salesforce, Hubspot, Gong, Apollo, etc.) and supporting tools will connect and operate seamlessly
• Identify and implement tools, best practices, and operational workflows with an eye toward measurable outcomes and continuous improvement
• Focus on building the minimum viable product; avoid “feature creep”
• Own the integrity of our revenue systems ecosystem by putting in place proper access and permissions controls, ensuring data integrity, and developing protocols for change management
• Execute high impact initiatives.
• Partner with RevOps leadership and other Go-to-Market teams to drive initiatives that impact revenue - for example, identifying use cases for generative AI to make our outreach more timely and relevant for our prospects
• Drive robust systems, processes, and analytics to ensure that we learn from any initiative -- treating them as experiments with data-based learning
• Collaborate with Sales, Customer Success, Marketing, Product and Finance team members as a project owner and executor

What you bring to the table:

• 3+ years experience in Revenue Operations, Salesforce Administration, or similar roles
• Demonstrated Salesforce experience required; Salesforce Certified Admin a huge plus
• Product manager mindsight with proven ability to make a complex tech stack easy-to-use
• Ability to see big picture and distill it into project plan with specific actions
• Team player who isn’t afraid to connect with cross-functional teams directly to get feedback
• A desire to learn and execute, especially in regard to new technologies utilizing generative AI
• Bachelor’s degree

You’ll be successful here if:

• You seek and build expertise: You learn the playbooks that work elsewhere and build the ones that works for CBI
• You’re a true owner: You have an ownership mindset and don’t wait for someone else to tell exactly what needs to be done.
• You focus on results: You don’t believe in vanity metrics and believe in taking swings at big outcomes.