Account Manager (with Tech Product experience) 1B

About Catena:

At Catena, we pride ourselves on cultivating Filipino talent and redefining overseas hiring. Through our rigorous qualification program and exclusive upskilling opportunities, we empower our candidates to thrive in high-profile roles. Join us as we revolutionize the tech industry and connect exceptional individuals with top-notch companies globally. Are you ready for an extraordinary experience?

About the job:

Role: Account Manager (with Tech Product experience)
Work schedule: Full Time | 40 hours per week | Monday to Friday | US Time Zone - Overlapping EST MST and CST
Salary Range: US $1,300 - US $1,700 per month (dependent on your skills and experience)

About the client and the role
The client is an innovative tech-focused company aiming to use artificial intelligence to convert building blueprints into material shopping lists and cost estimates.

As an Account Manager, your role is crucial in driving client success by establishing and maintaining long-term relationships with key clients. You will serve as the main point of contact, ensuring their needs are met and delivering exceptional customer service. Collaboration with cross-functional teams is essential to ensure the successful implementation of tech solutions. This role demands a high level of technical knowledge and effective communication skills to convey technical concepts to both technical and non-technical clients.

Responsibilities:

The following are the key aspects of your work:

• Hubspot Monitoring and Management: Tracking and managing client product interactions and engagement within HubSpot sequences, ensuring timely follow-ups, personalized communication, and effective lead management.
• Lead Conversion: Actively engaging with leads in a product-led sales motion: addressing inquiries, and leveraging product knowledge to convert leads into paying clients.
• Product Demo and Activation: Conducting comprehensive 15-20 minute product demos to potential clients, showcasing the value proposition of the AI-driven estimation tool, and guiding them through the activation process.
• Product Heatmapping Follow Through: Analyzing client interaction data during the trial period to identify patterns and trends using heatmaps, then proactively addressing areas of interest or concern to enhance user experience and increase conversion rates.
• Process Improvement and Documentation: Continuously evaluating and refining sales processes, documenting best practices, and implementing improvements to streamline workflows, enhance efficiency, and ensure consistent delivery of high-quality service to clients, ultimately driving business growth and scalability.

Immediate Tasks on your First (1st) Week:

• Initiate calls to prospects via HubSpot
• Address inquiries about the product.
• Conduct engaging demos of product functionality.
• Utilize affordable methods for attracting leads.

Requirements

Need to have:

• Solid 2-3 years of experience in Full Cycle Account Management, preferably in a tech product or SaaS environment
• Proven track record of effectively nurturing client relationships and driving customer satisfaction
• Strong technical knowledge and understanding of tech products and solutions
• Excellent communication and presentation skills, with the ability to clearly explain technical concepts to both technical and non-technical clients
• Proficient in dialer systems, including VOIP
• Willingness to work as part of a team and contribute to scaling operations

Nice to have:

• Hubspot Expert
• With a strong background in Tech Products, SaaS
• Experience with high-volume tech programs.
• Demonstrated grit and resilience.
• Tactical approach to managing accounts with multiple touchpoints.

Benefits

This is how we will WOW you:

• Culture: Emphasis on fostering an open and collaborative team environment, where individuals are encouraged to share ideas, collaborate on projects, and support each other's professional growth and success
• Growth Opportunities: Providing avenues for career progression and development, potential to advance into leadership roles.
• Perks & Bonuses: Performance-based incentives and bonuses to reward exceptional contributions and motivate team members to achieve their goals.
• Holiday & PTO: Provides paid time off (PTO) credits, ensuring a healthy work-life balance.

Excited about a challenge? If you've got the skills and passion to make waves, don't wait any longer - hit that "APPLY FOR THIS JOB" button now. Your path to a rewarding future starts here. Ready to dive in and make a difference? 🚀