C011 - Operations Analyst (B2B SaaS Operations)

About Catena:

At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

About the Role:

Role: Operations Analyst

Work Schedule: Full Time | 40 hours per week | Monday to Friday | 9:00 AM - 5:00 PM EST

Salary Range: $1,000 - $1,700 per month

Holiday Adherence: US Holidays

Our client is a leading B2B SaaS provider, specializing in delivering innovative and cutting-edge solutions for businesses in the digital technology industry. They are experiencing rapid growth and are looking for an Executive Assistant / Operations Associate.

As Executive Assistant/Ops Associate, you will report directly to the CEO and CoS. You will use your skills in administrative excellence and operational acumen to enable smooth functioning of both executives on a regular basis.

Core Functions:

Tier 1:

• General Admin Support for CEO and COS: Providing efficient, proactive, and organized assistance in email, schedule, travel and task management to ensure smooth operations at the executive level.

Tier 2:

• Ops Support: Offering resourceful, adaptable, and collaborative assistance in maintaining data, processes, and systems, while also providing cross-functional support for various operational tasks such as invoicing and onboarding, among others.

Tier 3:

• Process Improvement: Spearheading innovative and strategic initiatives to enhance operational efficiency and effectiveness.
• Pattern Recognition in Ops Data: Analyzing data with keen attention to detail to identify patterns and trends crucial for operational decision-making.
• Research: Conducting thorough and resourceful investigations to support operational initiatives and decision-making processes.
• A/B Testing: Implementing and analyzing experiments to optimize operational processes and strategies.
• Reporting: Communicating insights effectively through clear data visualization and analysis to drive informed decision-making and strategy development.

Responsibilities:

• Manage email inboxes, calendars, and scheduling with efficiency and foresight.
• Conduct comprehensive research projects, contributing valuable insights for business growth.
• Arrange travel, reservations, and logistical support with precision.
• Handle data entry and invoice payments with accuracy.
• Draft, edit, and proofread various documents, ensuring high standards of professionalism.
• Coordinate and execute events and special projects, demonstrating exceptional organizational skills.
• Tackle diverse challenges, including HR, operations, finance, and sales-related projects.
• Perform manual tasks such as material duplication and detailed sales list research.
• Comfortably handle spreadsheets, Excel, and data analysis tasks, demonstrating proficiency in numbers and data interpretation.
• Proactively identify opportunities to streamline processes and reduce workload for the CEO and Chief of Staff.
• Maintain discretion and confidentiality across all business matters.

Requirements

• A minimum of 3 years of experience as an Operations Analyst, ideally in a high-growth SaaS environment and with U.S.-based CEOs.
• Proficiency in Google Suite, MS Office (especially Excel), and familiarity with modern tech stacks such as HubSpot, Heap, Stripe, and Rippling.
• Strong capabilities in managing and analyzing data using spreadsheets and various analytical tools.
• Excellent communication skills, both in writing and verbally, with a meticulous eye for detail.
• Demonstrated ability in multitasking, time management, and organizational excellence.
• Positive, adaptable, and proactive mindset, thriving in a fast-paced and evolving environment.
• A unique blend of administrative and operational skills, akin to an operations associate/analyst.

Benefits

• US holidays
• Permanent Work From Home/Remote role
• The client always makes sure that their employees are happy with them, this is an excellent opportunity with a great client and stability, there will be lots of areas and opportunities for growth and is for a long-term role.