Learning & Development Specialist

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.

We're looking for a Learning & Development Specialist to foster successful opportunities for customer and employee education and learning. This role will develop and maintain training materials (such as the Campspot Knowledge Base and Campspot Certification Program), materials related to new product features, and other educational content for a variety of audiences. This role will work cross-functionally and serve as a valuable resource across the Campspot community.

Responsibilities

Knowledge Management & Documentation

• Maintain and update the Campspot Knowledge Base, ensuring all product documentation is accurate, up-to-date, and easy to navigate.
• Create new documentation, guides, and FAQs to support customers and internal teams.
• Collaborate with product and support teams to proactively update resources based on software updates and customer feedback.

Customer Training & Certification

• Manage and expand the Campspot Certification Program, empowering customers with deep product knowledge.
• Develop training modules and assessments to certify users on Campspot software best practices.
• Monitor certification progress and continuously enhance the program based on user feedback and industry trends.

Webinars & Customer Engagement

• Host routine webinars for park operators, providing valuable insights on product updates, new features, and best practices.
• Create and manage engaging, interactive learning sessions or materials that drive customer success and satisfaction.
• Manage and develop product launch materials and collaborate with marketing on feature rollouts.
• Manage and oversee Pendo as it relates to product learning and feature and educational information and announcements.
• Work cross-functionally with marketing, product, and support teams to ensure training content aligns with Campspot’s evolving features.

Internal Employee Training & Onboarding

• Develop and maintain an internal training program for onboarding new hires and enhancing product knowledge among existing employees.
• Collaborate with department leads to create tailored learning paths for different roles.
• Organize regular training sessions, workshops, and refresher courses to keep teams up to date.

Qualifications

• Experience in learning & development, training, or technical documentation, preferably in SaaS or software training.
• Proven ability to create engaging and effective training materials (videos, guides, quizzes, webinars).
• Excellent communication skills with the ability to present complex concepts in an easy-to-understand manner.
• Experience hosting webinars, virtual training sessions, or live demonstrations.
• Familiarity with LMS platforms, certification programs, and knowledge management tools is a plus.

Compensation and Benefits:

• Base salary: $65k-$75k annually
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

While Campspot is a remote-first company, priority will be given to candidates located near our Grand Rapids, MI headquarters or in our Denver, CO and Chicago, IL metro area hubs. Secondary consideration will be given to candidates who reside in states where we currently have employees, including CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, and VA. Candidates located outside of the US or any of the states listed previously are not able to be considered at this time.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:

1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. Learn more at https://software.campspot.com/

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.