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Database Reliability Engineer

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love.

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Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

Database Reliability Engineers (DBREs) are responsible for keeping the database systems that power Braze’s platform running smoothly. In a nutshell, DBREs ensure database uptime and performance. DBREs are a blend of traditional database administration powerhouses and software engineers that apply best in class engineering principles, operational discipline, software development, and mature automation to the databases we provide to the business (primarily MongoDB and PostgreSQL).

Our team architects and helps us improve data layouts, query patterns, infrastructure reliability, and empowers Braze’s other engineering teams to easily and efficiently leverage our databases. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, PostgreSQL, Kubernetes, and more.  As a Database Reliability Engineer at Braze, you will collaborate with your teammates and the engineering teams utilizing databases to continuously improve the performance, availability, infrastructure, and tooling that are critical to Braze’s platform.


  • Partner with Braze’s engineering teams:

    • Architect products to effectively utilize data in a scalable, reliable manner

    • Debug reliability and scalability issues across all layers of the stack, including the products that utilize our databases

    • Roll out changes with our SREs to our production environment and helping mitigate database-related production incidents

  • Develop Braze’s database infrastructure:

    • Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams

    • Provide database expertise through reviews of database migrations, queries, and performance optimizations

    • Plan for database growth and managing capacity

    • Make monitoring alert on symptoms and SLOs, and not on outages

  • Manage incidents:

    • Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers

    • Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.


  • 2+ years of experience running MongoDB or PostgreSQL at scale

  • 2+ years of experience with infrastructure automation or systems engineering

  • You have an urge to collaborate, document, and enable partner teams

    • Collaborate across the global remote teams, often working asynchronously

    • Document all the things so you don't need to learn the same thing (or plan the same work) twice

    • Deliver fast to delight our customers–even internal ones

    • Build technical documentation and enablement to allow for deep knowledge sharing

  • You have experience with “managed” cloud databases platforms such as RDS and Aurora

  • You have experience with Ruby on Rails or other web frameworks data layer subsystems and connection management

  • You have experience building database SLO/SLIs and keeping them


From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity

  • Retirement and Employee Stock Purchase Plans

  • Flexible paid time off

  • Comprehensive benefit plans covering medical, dental, vision, life, and disability

  • Family services that include fertility benefits and equal paid parental leave 

  • Global presence, dog-friendly offices, and remote availability 

  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 

  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 

  • Employee Resource Groups that provide supportive communities within Braze

  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 


If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

About this role

November 20th, 2022

September 21st, 2022

Full Time

To apply, you must have a permit to work in this country.
Braze is hiring for this role in these timezones.
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About Braze

Learn about Braze and their company culture.

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Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc Magazine's 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at

Braze Is Still Hiring. Make a Difference.

Braze’s mission is to forge human connections between consumers and the brands they love. Brands are now faced with the challenge of helping consumers navigate through the “new normal,” and we will continue to support our customers. Learn more about the changes we’ve made to our hiring process and join our fast-growing team in transforming the way brands connect with their consumers.

What We Do

We power relevant and memorable experiences between consumers and the brands they love to forge long-lasting relationships. Top global businesses like Domino’s, The Guardian, SoundCloud, Urban Outfitters, and Venmo rely on us to deliver billions of messages across push, email, apps, and more to over two billion monthly active users. With over 800 top businesses in 50 countries working with us, you've most likely experienced our technology in action, and it’s the people at Braze who make it all happen.

Our Story

Founded as Appboy in 2011 as an SDK for mobile apps, Braze has since rapidly grown and transformed into a comprehensive customer engagement platform with a mission to forge more human connections between consumers and the brands they love. Our company currently includes hundreds of employees across our headquarters in New York City and offices in Chicago, London, San Francisco, and Singapore. Braze crossed $100 million annual recurring revenue (ARR) in December 2019 and was named in Wealthfront's 2020 Career-Launching Companies, “Top 10 Upstart” by Business Insider, recognized by Forbes Cloud 100, and ranked in Inc.'s 500 Fastest Growing Private Companies.

Diversity & Inclusion

We believe in equal opportunity for everyone. With Braze for ALL, we've made diversity and inclusion (D&I) our top priority for Braze. It's not only good for business; it’s simply the right thing to do. We strive for equal representation and parity of roles, and ensure that everything we do is inclusive for everyone. In our workplace, all are respected, treated fairly, and able to feel safe and heard. We put our commitment into action through a dedicated D&I task force, education initiatives, partnerships in the community, and the empowerment of individuals. We've also partnered with relevant nonprofits and other organizations over the past year to help bolster our racial and ethnic diversity efforts.

Our Culture

What's it like to be a member of our team? We play as hard as we work, and at Braze there's no shortage of opportunities to bond with your smart colleagues. From delicious free lunches to MarioKart tournaments, beer brewing to book club—we believe if we're not having some fun, we're doing something wrong. That's one reason why we've been named by Crain's, Inc. Magazine as one of the best places to work and a finalist at Digiday Worklife Awards for 2019 Employer Of The Year.

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Tech stack

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Benefits and perks

Learn about the benefits and perks that Braze provides.

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Learning and development budget

Learning and development budget

We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement.

Paid parental leave

Equal Paid Parental Leave

We offer maternity and paternity leave so you can focus your energy on your growing family.

Unlimited time off

Flexible Vacation Policy

Take the time you need to balance your work and life in the way that suits you best.

Equity benefits

Equity Stake

We provide equity to most employees so that when we grow and succeed, you do, too.

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