Product Complaint Analyst

Through groundbreaking technology, we are revolutionizing healthcare at Boston Scientific Corporation. For over four decades, Boston Scientific has been a global medical technology leader, dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. Our journey began in 1979, founded by John Abele and Peter Nicholas, with a clear purpose: to benefit public health by bringing more accessible, lower-cost, and lower-trauma medical options to patients, and to become a leader in all aspects of the industry. This mission continues to drive us as we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our extensive portfolio of devices and therapies empowers physicians to diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological, and urological diseases and conditions.

Innovation is at the core of Boston Scientific. We invest significantly in research and development, approximately $1 billion annually, to pioneer cutting-edge technologies and clinical studies. This commitment has resulted in over 19,000 issued patents and a continuous stream of new products, with 90 new products rolled out in 2021 alone. We collaborate with universities, clinicians, and research institutions worldwide to develop, evaluate, and clinically test our products, ensuring they meet the highest standards of efficacy and safety. Our key areas of technological advancement include drug-eluting stent platforms, differentiated drug-eluting technologies, advanced imaging systems, and minimally invasive surgical solutions. We are constantly exploring new frontiers in medical technology, such as our work in developing a guide catheter for catheter-based aortic valve replacement and a new generation of implantable cardioverter-defibrillators. Our dedication to innovation extends to our operational processes, where we leverage advanced technologies like SAP HANA and Microsoft Dynamics 365 to enhance efficiency and drive progress. By fostering a culture of continuous improvement and collaboration, Boston Scientific is poised to meet the evolving needs of the healthcare landscape, improve patient outcomes, and increase healthcare economic efficiency and access globally.