IT Support Manager

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

You will play a critical role both for our office-based employees and in helping to support our remote

Employees. You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success as an IT Manager, you have a passion for technology and, like us, you are excited to come to work and help our company grow

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Implement IT best practices and align ActionIQs IT infrastructure with current and future business goals
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement
• Ensure our NYC office is fully equipped and operational by assessing and purchasing new and replacement hardware and finding innovative solutions to IT challenges
• Optimize our IT programs to provide a positive experience for in-office and remote employees including testing, troubleshooting and adjusting as needed.
• Oversee the IT component of our onboarding and offboarding processes, collaborating closely with the People team
• Maintain consistent application of IT controls throughout the organization, assuring compliance with applicable laws, codes and regulations
• Evaluate risk, develop and implement network recovery and backup processes, and aid in the performance of disaster recovery exercises

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 5+ years of IT experience, including 1+ year experience as a people manager
• Bachelor degree in Information Systems, Information Security or equivalent work experience
• Google IT support, CompTIA +, CompTIA IT Fundamentals + (ITF+), AWS, or similar certifications are preferred
• Expertise in defining IT scope, workflow and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience in managing both internal VPNs and Networks
• Experience assessing business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative