Customer Support Associate

Start building credit today with Bits.

The Bits Story

Faisal, Bits' Founder, moved to London from the US in 2012. Almost immediately, he encountered a big problem: without a UK credit history, he found himself unable to open even a bank account – let alone get a mobile phone contract or credit card.

It didn’t matter that he had a job, or that his US credit history was good: lenders looked at Faisal’s file and saw an unknown quantity.

For over a year, he had to pay rent from a Quality Street tin stuffed with £20 notes. Banks treated him like he didn’t exist – as far as they were concerned, he could have been anyone.

And how was he meant to build up his credit history if he couldn’t open a bank account?

This vicious cycle still affects as many as 10 million people in the UK – and Bits is on a mission to help them.

In 2019, Faisal launched the Bits app to help people similarly locked out of basic necessities because of their credit score. By spending carefully with the UK’s top retailers – think Asda, Starbucks, and Amazon – Bits customers can demonstrate their ability to manage their finances, increasing their attractiveness to lenders.

As for Faisal? Well, he got the credit score he wanted – and a mortgage, too.

Our Mission

Backed by the investors behind Airbnb and Dropbox, Bits is a credit building service. Our mission is to promote financial inclusion by providing a path to credit for those neglected by mainstream lenders. ​

Our People

Bits has embraced a hybrid remote working culture, with team members across the globe. With a headquarters in London, UK, the Bits team spreads as far as Spain, Ukraine and India. For a relatively small team, we have 16 people across 7 countries!​

Everyone at Bits has a role to play, and has a wealth of knowledge to bring to this. In fact, collectively, we have over 50 years of engineering experience! We hire at the highest quality, and we do our best to ensure that working at Bits is fulfilling and interesting so that you want to stay long term.

Our Culture

Working at Bits means getting stuff done. We believe that excellence can be achieved by even the smallest of teams, if everyone plays their part and works towards a common goal. Joining the Bits team means jumping in head first, and not being afraid to bring your passion and ideas to have a direct impact on the product from day one.​

We are driven by our mission, which we believe can only be achieved by putting our customers at the forefront of everything we do. Whether you're joining as Customer Support, or a Software Developer, your role should always be considering the needs and wants of our customers.