BinanceBI

Customer Service Representative (German)

Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

Binance

Employee count: 1001-5000

Portugal only
Apply now
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritise, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • Fluent in English and German
  • Willing to work weekends and irregular hours which will include night shifts

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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About the job

Apply before

May 20, 2024

Posted on

Mar 22, 2024

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About Binance

Learn more about Binance and their company culture.

View company profile

Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

We are the world's leading cryptocurrency exchange. On Binance, you can trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes. We are easy to use and trusted by the entire community. you can trade on mobile or desktop. Our average daily volume is 1.2 billion trades.

Do What You Love at Binance

What's the secret to Binance's success? The answer is obvious: Our people.

We are proud to have one of the most talented, hardworking and passionate teams the world has to offer.

Do Something Meaningful at Binance

Our vision is to increase the Freedom of Money.

Join us in building inspiring products and services that helps accelerate the adoption of cryptocurrency, blockchain, and distributed ledger technology.

Benefits

  • Multicultural environment

  • Competitive salary

  • Option to be paid in crypto

  • Learning and development programs

  • Flexible working hours

  • Health insurance

  • Relocation support

  • Company sponsored holidays

  • Free language classes

  • Team building activities

  • International transfers mid-career

  • And other various perks and benefits

Employee benefits

Learn about the employee benefits and perks provided at Binance.

View benefits

Company events

Team building activities

Healthcare benefits

Health insurance for employees.

Learning and development budget

Learning and development programs and free language classes.

Get paid in crypto

We're happy to pay a percentage or your entire salary in crypto.

View Binance's employee benefits
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Binance

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