Head of Product Operations

ABOUT BESTOW

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.

Bestow participates in the E-Verify Program.

ABOUT THE TEAM

The Bestow Product organization defines, designs, and delivers exceptional digital experiences that solve real problems. Our team collaborates across Engineering, Revenue, and Operations teams to transform ideas into intuitive, valuable solutions that delight our users. We believe in evidence-based decision-making and maintaining a relentless focus on customer outcomes to drive product excellence.

This role reports to our Chief Product Officer and is open to Remote (US).

WHAT YOU'LL DO

Bestow is looking for a Head of Product Operations to contribute in the following ways:

• Design and implement scalable product operations processes, tools, and workflows that improve efficiency across our Product organization, enabling our teams to achieve greater velocity and impact.

• Partner with Product, Engineering, Revenue, and Ops leaders to identify operational friction points and drive continuous improvement initiatives that enhance cross-functional collaboration

• Establish and maintain a strong data-driven approach by developing metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness.

• Own and optimize our product development lifecycle, including resource planning, roadmap management, and release processes to ensure predictable and efficient delivery.

• Build and maintain a product operations tech stack that enhances team productivity, improves knowledge management, and supports effective product decision-making.

• Implement and manage voice of customer programs, including Customer Advisory Boards and feedback systems, to ensure product strategy remains aligned with customer needs.

• Serve as the operational backbone of our Product organization, championing and coaching process excellence while maintaining our focus on delivering exceptional customer experiences.

WHO YOU ARE

• Bachelor's degree or higher

• Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies.

• Extensive experience with product management and collaboration tools such as Jira, Confluence, and Figma.

• Deep familiarity with analytics suites, including customer data platforms (e.g., Segment), product analytics tools (e.g., Amplitude), and BI solutions (e.g., Tableau) to drive data-informed decision-making.

• Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality

• Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment.

• Experience establishing and facilitating Customer Advisory Boards, Innovation Labs, and other voice of customer programs that directly inform product strategy.

• Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership.

• Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment.

• Experience with resource planning, capacity management, and budgeting processes to optimize team efficiency and product delivery.

TOTAL REWARDS

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

• Best Place for Working Parents 2023

• Great Place to Work Certified, 2022 + 2023 + 2024

• Built In Best Places to Work, 2022 + 2023

• Fortune’s Best Workplaces in Texas 2022 + 2023

• Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023

We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a career at Bestow!