Bazaarvoice logo

Sr. Director, IT Product Management

Save this job

Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 6,200 global brand and retailer websites.

Number of employees


AI flag AG flag AW flag North America only

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
The Senior Director of Business Technology and Operations (IT Product Management) is charged with building and leading the team of experts in cross functional business process, driving technological change and continuous business process improvement. This role is a key enabler of delivering capabilities across the enterprise to deliver faster growth. This leader needs expert ability in working across organizations, understanding stakeholder needs, and designing solutions that balance siloed needs with cross functional benefit. He/she must have demonstrated ability in gaining buy-in for both popular and unpopular changes, and a track record of delivering initiatives with measurable benefit to the organization. You will be expected to maintain a comprehensive understanding of business, business needs, and how technology drives and supports the business.

Job Responsibilities:

    • Discover, document, and maintain key cross functional processes
    • Identify and drive points of improvement aligned to growth goals of the company
    • Maintain a deep understanding of the business, our stakeholders, and the business landscape
    • Engage stakeholders to discover needs, problems, and opportunities
    • Continuously collect, organize, and evaluate incoming requests and feedback
    • Train end users on process and technology changes
    • Champion for gaining most use out of our technology solutions
    • Using analytics and other methods, monitor quality of process execution- find anomalies and drive corrective actions.

Minimum Qualifications:

    • Expertise in SaaS environments, particularly with Marketo, Salesforce, Salesforce CPQ, Netsuite, Workato, and related applications/integrated applications
    • Demonstrated capability to learn new systems (technology) and quickly map out how they should work within our environment
    • Proven success in ideating and implementing innovative solutions to optimize service, support and operational efficiency/effectiveness
    • Bachelors degree in Computer Science, MIS, or related field; or equivalent work experience
    • 8+ yrs experience managing direct reports and 10+ yrs managing indirect, cross-functional relationships
    • Strong executive level presentation and communication skills, including verbal, written, and Microsoft Office

Preferred Skills:

    • Six Sigma, CCBA, or CBAP certification a plus

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.

Transparency Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About this role

May 17th, 2023

March 19th, 2023

Full Time

Show UTC offsets
Bazaarvoice is hiring for this role in these timezones.
All North America timezones

Apply now

Job expired?

Please let Bazaarvoice know you found this job on Himalayas. This will help us grow!

About Bazaarvoice

Learn about Bazaarvoice and their company culture.

View company profile

Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 6,200 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, India, and Australia. For more information, visit

Make your mark here.

Join our dynamic, driven culture to spark your career growth and deliver exceptional consumer-generated content to the most forward-thinking businesses in the world.

Our culture

We're a homegrown Austin start-up and global technology leader, all rolled into one dynamic, diverse workplace. From generous community giving to no-holds-barred hackathons to global regular gong meetings (yes, you read that right), we infuse energy and inspiration into everything we do.

What we do

We help brands and retailers to find and reach consumers--and win them with the consumer-generated content they trust. Each month, more than half a billion shoppers view and share authentic experiences, from ratings and reviews to curated visual content, across our 5,000 brand and retail websites.

What you do

You take personal ownership of the tasks and responsibilities assigned to you, and then some. You're driven by results. You have a knack for communicating and collaborating across functions and organizations. You're smart, curious, and adaptable--and your optimism and appetite for learning influence everything you do. Sound like you?

Our benefits

We offer comprehensive benefits for a healthy work-life balance:

  • A range of competitive medical, dental, and vision plans

  • The ultimate in flexible vacation policies

  • Ultramodern offices & collaborative global workspaces

  • Progressive parental leave policies

  • Meaningful mentorship with industry leaders

  • Wellness & recognition programs

  • Sabbatical opportunity for long term, top performing employees

Tech stack

Learn about the technology and tools that Bazaarvoice uses.

View tech stack

23 more

Benefits and perks

Learn about the benefits and perks that Bazaarvoice provides.

View benefits
Wellness benefits

Mental wellness matters

All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Wellness benefits

Embrace wellness and reward others

Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid vacation

Paid sabbaticals

We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Volunteer opportunities

Improve your community and b:generous

We believe in investing our time and money to support our communities globally.

View all employee benefits
View all employee benefits

4 remote jobs at Bazaarvoice

Bazaarvoice is hiring Director, Pricing and Packaging, VP of Engineering - Client Tooling, and more.

View all jobs at Bazaarvoice
AI flag AG flag AW flag North America only
Number of employees


Full Time
Dot Product Marketing Manager
GB flag United Kingdom only
Number of employees


Full Time
Dot VP Engineering
US flag United States only
Number of employees


Dollar sign

50k-65k USD

Full Time
Dot Customer Success Manager
US flag United States only
Number of employees


Full Time
Dot Technical Account Manager

Remote companies like Bazaarvoice

These are some great remote companies operating in similar industries to Bazaarvoice.

View all companies

Bobtail is on a mission to deliver freedom from inefficiencies in the supply chain and make people happy.

Many are questioning the value of a college education.

At Rackspace, we accelerate the value of the cloud during every phase of digital transformation.

1Password remembers your passwords for you — and helps you make them stronger.

Samsara’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Be part of the logistics revolution. Welcome to our Career Page.

Find your dream job

Set up personalized remote job search alerts and get noticed by recruiters searching for your skills.

Create a job seeker account on Himalayas