Sr. Director, IT Product Management

Bazaarvoice

501-1,000

North America only

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

The Senior Director of Business Technology and Operations (IT Product Management) is charged with building and leading the team of experts in cross functional business process, driving technological change and continuous business process improvement. This role is a key enabler of delivering capabilities across the enterprise to deliver faster growth. This leader needs expert ability in working across organizations, understanding stakeholder needs, and designing solutions that balance siloed needs with cross functional benefit. He/she must have demonstrated ability in gaining buy-in for both popular and unpopular changes, and a track record of delivering initiatives with measurable benefit to the organization. You will be expected to maintain a comprehensive understanding of business, business needs, and how technology drives and supports the business.

Job Responsibilities:

Discover, document, and maintain key cross functional processes
Identify and drive points of improvement aligned to growth goals of the company
Maintain a deep understanding of the business, our stakeholders, and the business landscape
Engage stakeholders to discover needs, problems, and opportunities
Continuously collect, organize, and evaluate incoming requests and feedback
Train end users on process and technology changes
Champion for gaining most use out of our technology solutions
Using analytics and other methods, monitor quality of process execution- find anomalies and drive corrective actions.

Minimum Qualifications:

Expertise in SaaS environments, particularly with Marketo, Salesforce, Salesforce CPQ, Netsuite, Workato, and related applications/integrated applications
Demonstrated capability to learn new systems (technology) and quickly map out how they should work within our environment
Proven success in ideating and implementing innovative solutions to optimize service, support and operational efficiency/effectiveness
Bachelors degree in Computer Science, MIS, or related field; or equivalent work experience
8+ yrs experience managing direct reports and 10+ yrs managing indirect, cross-functional relationships
Strong executive level presentation and communication skills, including verbal, written, and Microsoft Office

Preferred Skills:

Six Sigma, CCBA, or CBAP certification a plus

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About this role

Apply before

May 17th, 2023

Job posted

March 19th, 2023

Job type

Full Time

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About Bazaarvoice

Learn about Bazaarvoice and their company culture.

View company profile

Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 6,200 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, India, and Australia. For more information, visit www.bazaarvoice.com.

Make your mark here.

Join our dynamic, driven culture to spark your career growth and deliver exceptional consumer-generated content to the most forward-thinking businesses in the world.

Our culture

We're a homegrown Austin start-up and global technology leader, all rolled into one dynamic, diverse workplace. From generous community giving to no-holds-barred hackathons to global regular gong meetings (yes, you read that right), we infuse energy and inspiration into everything we do.

What we do

We help brands and retailers to find and reach consumers--and win them with the consumer-generated content they trust. Each month, more than half a billion shoppers view and share authentic experiences, from ratings and reviews to curated visual content, across our 5,000 brand and retail websites.

What you do

You take personal ownership of the tasks and responsibilities assigned to you, and then some. You're driven by results. You have a knack for communicating and collaborating across functions and organizations. You're smart, curious, and adaptable--and your optimism and appetite for learning influence everything you do. Sound like you?