Training Solutions Manager

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Training Manager for Drones and Tactical Robotics acts as the subject matter expert and training resource for Axon’s tactical robotics products, including drones, ground robots, and related accessories developed by Sky-Hero. He or she engages in both pre- and post-sale activities including product demonstrations, test and evaluations, and on-site consulting. The Training Manager will be responsible for directly training domestic and international law enforcement customers on Axon’s tactical products, other Axon personnel, and ultimately growing the training discipline for this line of products.

What You'll Do

Location: Remotely from the United States or Europe with up to 75% travel
Reports to: VP, Training & Tactical Ecosystems
Direct Reports: None

What You’ll Do

• Deliver in-person post-sale training to law enforcement customers around the world
• Represent the company and its product at conferences and end user demonstrations
• Engage with public safety technology decision makers (SWAT & special forces team members, program managers, IT staff, and others) pre- and post-sale
• Act as the primary point of contact for customer training needs for tactical robotics products
• Deliver in-person training for other Axon personnel to scale the organization’s understanding of and ability to support our tactical robotics products
• Work closely with product and support teams to update and improve training curriculum
• Collect end-user feedback, structure it and maintain records, and delivery regular updates to R&D for product improvements

What You Bring

• Proficient in training and professional services with a technical or weapons-related customer base, with a minimum of 5-years professional experience
• Strong operational experience serving on or supporting SWAT or special operations, with proficiency in drone operations & use in military or law enforcement applications
• Understanding of software and/or hardware, testing and implementation
• Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
• Experience with IT hardware, SAAS sales or support
• Experience with project management and resource tracking
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Drone equipment and programs, Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
• Willing to travel weekly throughout North America and some international travel
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects
• English proficiency required, Spanish is a plus
• BS/BA/MS in Unmanned Systems or related fields is a plus

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Ride along with real police officers in real life situations, see them use technology, get inspired

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.