United States onlyOVERVIEW
As an IT Systems Administrator at Automox, you'll not only troubleshoot but also analyze, design, and implement IT solutions. Focusing on cloud automations, business IT workflows, and project support, your insights and expertise will drive our IT strategy forward, optimizing operations for efficiency and innovation. Collaborating closely with the Manager, Security Ops and other departments, your role is pivotal in shaping Automox's IT landscape.
WHAT YOU'LL BE DOING
- Implementing Okta Workflows: Design and deploy Okta workflows to automate and integrate business processes across the company, enhancing operational efficiency and system interconnectivity.
- Endpoint Automation through Automox: Utilize bash and PowerShell scripting within Automox to enable automated actions on endpoints, ensuring robust management and security compliance.
- Establishing CIS Controls on Endpoints: Use Jamf policies and configurations to enforce CIS controls on Mac endpoints, and leverage Microsoft Intune for applying similar standards on Windows endpoints.
- Project Engagement and Execution: Participate actively in all stages of IT projects, from conception through execution, ensuring alignment with strategic business objectives.
- Assist in Internal Help Desk Queue: Monitor and resolve tickets to meet our SLA with the business taking care of level 1 and escalated level 2 tickets as needed.
- Analyzing current systems and processes to identify areas for improvement, enhancement, or overhaul.
- Leading knowledge sharing sessions, staying updated with the latest in cloud and automation technologies.
SHARED VALUES
- Customer Focused - Elevate user experiences by understanding their needs and designing solutions that exceed expectations.
- Nimble - Stay ahead in the constantly evolving world of IT, adapting and learning on the go.
- Tenacious - Face challenges head-on, seeking innovative solutions and driving change.
WHAT YOU BRING TO THE TABLE
- Minimum of 2-3 years in IT support or related roles, with a focus on cloud solutions and automation preferably in a SaaS environment.
- Demonstrable experience in automation using languages such as Python, bash, powershell or others.
- Proven experience in enhancing cloud environments, especially AWS, and in deploying endpoint security measures using Jamf and Intune.
- Strong analytical skills, able to assess systems, spot inefficiencies, and propose improvements.
- Familiarity with popular cloud platforms and automation tools(Okta Workflows preferred)
- A collaborative spirit, eager to work on cross-departmental projects and share insights.
United Kingdom
