Customer Success Associate

AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

About AutoLeap

AutoLeap is a full-suite shop management software for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canada’s Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.

As a Customer Success Associate, you will:

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
• Manage collections activities including contacting customers via phone and email, updating payment information, and collecting payments
• Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
• Work on other projects and initiatives of the Customer Success team on an as-needed basis

NOTE: You will be required to work during North American work days & hours.

To be successful in this role, you will need:

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
• Experience in a customer facing role, such as customer success or support
• Experience working in collections or billing in some capacity
• Organizational skills that will allow you to stay on top of multiple priorities
• Strong track record of success and progression in previous roles
• Passion for helping others--you love seeing your customers get more out of your product
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role