AUTODOCAU

Agent B2B (French-native speaking)

AUTODOC SE is a leading European e-commerce company specializing in auto parts and accessories, serving 27 countries with a wide range of products for cars, trucks, and motorcycles. Founded in Berlin in 2008, the company has grown rapidly and focuses on providing quality products, competitive prices, and excellent customer service.

AUTODOC

Employee count: 5000+

Portugal only

Company Description

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

We are looking for a French-speaking Customer Service Representative for our B2B clients.

Job Description

Responsibilities:

  • Advising corporate clients via 3 channels: chat, phone, email

  • Providing feedback from clients

  • Keeping clients informed of the status of their orders to increase loyalty

  • Building a partnership with each customer

  • Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor

  • Taking part in working groups for new functionality development/testing

  • Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

  • You arenative French speaker and English B1

  • Strong knowledge of the company's business processes in customer service

  • Strong communication skills (at least 1 year of experience working with clients)

  • Minimum knowledge of automotive industry

Will be a plus

  • Ability to use automobile spare parts catalogs (TecDoc)

  • Ability to use special technical sites for spare parts selection (p.ex. partlink )

What do we offer?

  • Rotating shift Monday to Saturday between 8:00 to 20:00 (CET) - 8 hour/day with 2 days off/week;

  • Space to contribute creatively in an international team

  • Opportunities for professional development, training, and coaching in a growing company

We are looking forward to receiving your application!

Join us today and let’s create a success story together!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About AUTODOC

Learn more about AUTODOC and their company culture.

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We are AUTODOC, one of the leading online retailers of vehicle parts and accessories in Europe. Our journey began 17 years ago in Berlin, founded by Alexej Erdle, Max Wegner, and Vitalij Kungel. From humble beginnings, we've rapidly grown into one of the most exciting internet companies on the continent. Our core mission is to make mobility easy and sustainable for everyone. We're passionate about providing our customers with the freedom of driving while we take care of the details. This means offering the largest selection of high-quality products at attractive prices, coupled with an exceptional service experience.

We're proud to serve 27 European countries, offering a massive inventory of 6.7 million products from 2,500 brand manufacturers. Whether you're looking for parts for one of 176 car brands, 23 truck brands, or 154 motorcycle brands, we've got you covered. Our success is built on a deep understanding of car performance and the evolving needs of drivers, gained over 17 years of operation. This expertise allows us to create products and services that perfectly blend our experience with cars and our commitment to our customers. Our portfolio includes product brands for both individual car owners and professional mechanics, as well as tailored all-in-one supplier services for our business partners. Diversity and variety are ingrained in our DNA; AUTODOC was established by immigrants with limited resources, and we champion the value of individual differences and the rich cultural diversity of our colleagues, customers, and partners. We foster an open, respectful, and inclusive working environment at every level of our organization. As we continue to grow, our vision is to become the leading tech ecosystem in the automotive industry, seamlessly connecting all aspects of the automotive aftermarket.

Employee benefits

Learn about the employee benefits and perks provided at AUTODOC.

View benefits

Meals Allowance

Meals Allowance.

Healthcare Insurance

Healthcare Insurance.

Employee discounts

Exclusive AUTODOC shop discounts.

Team events

Team events and company celebrations.

View AUTODOC's employee benefits
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AUTODOC

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AUTODOC hiring Agent B2B (French-native speaking) • Remote (Work from Home) | Himalayas