DevOps Manager (US, Remote)

Main Objective: The DevOps Manager will be responsible for managing the DevOps functions to improve the overall quality, security, and ruggedness of our software based products. Guide, mentor, and support the professional development of department team members to meet their full potential.

Essential Duties and Responsibilities:

• Leads a team of highly talented DevOps engineers to help build and support the next generation of medical devices used by the world’s top surgeons.
• Displays technical leadership and oversight of implementation and deployment planning, system integration, delivery, and sustainability of technical solutions.
• Identifies trending gaps or issues in day-to-day performance of all applications and components including third party vendors by active monitoring, alert management, reporting, and process reviews.
• Evaluates technological choices (both network/hardware related and technology/code related) including ROI evaluations in the present and future, implications, limitations, and opportunities.
• Drives the continual advancement of our CI/CD infrastructure, tools, and process.
• Serves as the Single Point of Contact (SPOC) for service and support driving the Incident/Problem Management process from the SW Engineering perspective.
• Implement technologies to improve the monitoring and security risk identification of our products.
• Manage relationships with key vendor partners.
• Maintain and enhance the internal infrastructure necessary to build and support our products.
• Create and maintain the best practice standards for technical operations.
• Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects
• Interfaces with IT and Cybersecurity departments where required to support product development engineering.

Education and Experience:

• Bachelor’s degree required; preferably in Computer Science or a related discipline.
• Minimum of 5 years of technical leadership experience required.
• Minimum of 8 years software and network systems development required.

Knowledge and Skill Requirements:

• Experience with architecting and managing public cloud infrastructure and applications running in AWS or GCP required.
• In depth understanding and experience with CI/CD technologies such as Jenkins, BitBucket Pipelines, GitHub Actions preferred.
• Demonstrated competence in deploying and enhancing monitoring solutions required; preferably in systems such as DataDog, LogicMonitor, Prometheus, AWS CloudWatch, and New Relic.
• Experience with developing, deploying and managing Incident and Problem management processes preferred. Ideally familiar with the entire ITIL framework preferred.
• Working understanding of a wide range of OS technologies and platforms (Windows, Linux, Android and iOS), Network (TCP/IP, SMTP, etc.) preferred. Application and Database perspective preferred.
• Knowledge of at least one scripting language (Bash, Shell, Python) preferred.
• Experience with debugging complex problems through configuration files, logs, and code pieces to determine source of failure required.
• Firm understanding of software security implications and best practices preferred.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts required.

Machine, Tools, and/or Equipment Skills: Computer, server, storage and network equipment.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)
• Eligible for discretionary Long Term Incentive program

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.