United States onlyJob Summary
Artemis and Aptive are seeking a full-time Survey Task Lead with a strong background in project management, research, data analysis and survey best practices to support and execute efforts for a federal client. The ideal candidate must be a problem-solver who works well both independently and as part of a team and is comfortable receiving and implementing feedback on project tasks. This individual will play a critical role in designing, implementing and analyzing surveys to gather valuable feedback for a large customer satisfaction contract for the federal government.
The Survey Task Leader role requires a self-starter, proactive problem solver and action-oriented team player with previous experience managing a large-scale survey design and implementation, client relationships and internal teams. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.
This is a contingent hire position.
This position is remote. However, travel for occasional in-person meetings may be required.
Primary Responsibilities
- Develop a survey methodology for data collection, analysis and reporting of findings related to customer satisfaction.
- Lead the development of surveys from concept to execution, ensuring questions are clear, unbiased and aligned with research objectives.
- Ensure survey projects adhere to ethical and legal standards, particularly in terms of privacy, confidentiality and Paperwork Reduction Act regulations.
- Identify key performance indicators for surveys that will measure changes in behavior, adoption and perception.
- Stay up to date with the latest research methodologies, best practices and industry trends and apply them to enhance survey design and data collection.
- Collaborate with clients and internal teams to understand research goals, provide expert guidance on survey design strategies and address client-specific requirements.
- Review and refine existing survey instruments, making recommendations for improvements in question wording, response options and overall structure.
- Assist in the analysis of survey data, providing insights and actionable recommendations based on survey results.
- Ensure the quality and accuracy of survey instruments to minimize errors and bias.
- Train and mentor junior team members in survey design best practices and methodologies.
Minimum Qualifications
- 8 years of experience.
- Master’s degree in related field.
- Demonstrated knowledge of survey instrument/item design and testing.
- Experience related to traditional testing of surveys, constructs and items required.
- Proven experience testing questions, wording and materials using focus groups and cognitive interviews as well as human-centered design and human-computer interaction.
- Knowledge of survey response layout format and translations, methodologies and testing.
- Strategic thinker with a forward-looking approach to marketing trends and technologies.
- Strong problem-solving skills and the ability to think critically.
- Ability to manage competing deadlines.
- Experience supporting complex projects and transformation efforts within the federal government.
- Comfortability with supporting complex client relationships.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the U.S.
Desired Qualifications
- Strong critical thinking, analytical and time management skills.
- Proven ability to organize, prioritize and work well with others.
- Ability to communicate thoughts, ideas and solutions logically both written and orally.
- Ability to stay calm under pressure and in a fast-paced environment.
- Ability to receive feedback from clients and implement changes quickly and effectively.
- Ability to get up to speed quickly on complex issues.
- Desire to work in a fast-paced, rapidly evolving environment.
About Aptive
Aptive is a management consulting firm based in Alexandria, Virginia. With more than 500 employees across the U.S., we primarily support the federal government – more than a dozen agencies like Veterans Affairs, Transportation, Defense, Library of Commerce, Customs and Border Protection and the National Science Foundation. Our work focuses on applying creativity, technology and human-centered services to improve performance, bridge divides and elevate the lives of millions of people who count on government. services every day.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
