ApolloAP

Onboarding Manager

Apollo is the foundation of your entire go-to-market strategy.

Apollo

Employee count: 1001-5000

Mexico only
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Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

The Role

The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers, creating approachability and transparency, and laying the foundation for a delightful customer experience. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary. You will also lead weekly 1:Many user training sessions for our wider customer base. You will need to be able to present effectively, communicate clearly, and tie back the product experience to our customer’s use cases.

Mission

Your mission is to provide a world-class onboarding experience for our newly closed customers. You will ensure ownership of integration and training and partner with the CSMs to co-create goals with the customer. Your job will be highly cross-functional and you will not only work closely with our customers to ensure their business needs are met, but also interface with our sales, support, product and engineering teams very closely to make sure we place our customers’ goals above everything else.

Responsibilities

1. Teach Apollo’s full product suite to our customers, helping them to successfully implement and utilize those tools to address their goals and objectives
2. Understand our integrations with 3rd party tooling such as HubSpot and SFDC and guide technical stakeholders in their integration of those tools to Apollo
3. Prep for, conduct, and follow up on weekly training sessions with onboarding customers
4. Manage 30-40 onboarding customers at a time
5. Provide detailed call notes post-training session in our CS tooling, Vitally
6. Graduate customers in a timely, value-driven manner and garner positive CSAT reviews
7. Create training materials for customers including written and video documentation.
8. Provide weekly 60 minute User Training Feature Walkthroughs to a wide segment of our customer base
9. Optimize the customer experience by providing customer coaching and training online and through recorded sessions
10. Work to achieve our quarterly OKRs and targets for initial customer adoption
11. Work to maintain a 6hr SLA to customer inquiries

Qualifications

  • Onboarding experience: managing complex integration processes with 3rd party tooling, such as SFDC, Marketo, Hubspot, Zapier a plus
    • Ability to communicate, present to, and influence key stakeholders of the customer’s organization
    • Strong project management skills with experience using project management software such as Basecamp, Trello, Asana, et al.
    • Strong problem-solving skills and verbal and written communication skills
    • Excellent listening, negotiation, and presentation abilities
    • Proven skill with juggling multiple projects at a time while maintaining strong attention to detail
    • Gratitude, a sense of purpose, and a kind and generous demeanor
    • Sense of urgency and commitment to timely customer responses

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

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About the job

Apply before

May 21, 2024

Posted on

Mar 22, 2024

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Apollo

Learn more about Apollo and their company culture.

View company profile

Apollo is the foundation of your entire go-to-market strategy.

Apollo is the unified engagement acceleration platform that gives reps the ability to dramatically increase their number of quality conversations and opportunities. Reps are empowered to do more than just conduct outreach, they learn who to target, how to reach out, and what to say at speed and scale. We help drive growth and success by providing the means for teams to discover and utilize their organization’s unique best practices.

Apollo is backed by Y Combinator, SV Angel, Nexus Venture Partners, and Social Capital. Our mission is to connect companies that have great products with businesses that need them.

Employee benefits

Learn about the employee benefits and perks provided at Apollo.

View benefits

Performance bonuses

Performance bonuses on top of salaries.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

Retirement benefits

Generous 401(k) and regional retirement plans to help you invest in your future.

View Apollo's employee benefits
Claim this profileApollo logoAP

Apollo

Company size

1001-5000

Founded in

2015

Chief executive officer

Tim Zheng

Employees live in

View company profileVisit apollo.io

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