Customer Advocate

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

The Role

The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo’s GTM motion—Sales Assist.

Customer Advocates are often the first interaction small businesses have with Apollo and we will help them evaluate and select Apollo as their solution of choice. We drive revenue though high velocity small deals coming from the website or in-product chats. Our mission is to provide a world-class customer experience by removing friction from the buying process and enabling our customers with products and insights that will help their businesses succeed.

Responsibilities

Key responsibilities include:

• Manage website and in-product chats related to customer’s sales inquiries
• Generate ARR through directly closing transactional new business and upsell deals for small businesses evaluating Apollo
• Influence ARR by assisting companies through the self-service evaluation and purchasing process
• Educate customers on Apollo’s product and pricing to maximize sales
• Ask questions to uncover pain and align Apollo’s value as a solution
• Provide a fast and accurate answers to the customer's inquiries
• Provide clean handoffs to Support and AEs when situations require

Qualifications

• 1+ years of experience in sales (SDR, AE or similar roles)
• Has experience working in a fast-paced environment, while delivering high-quality work and consistently exceeding targets
• Coachable— loves to learn, receive feedback and up-level their skills
• Highly empathic, can read customers and adjust responses to the situation
• Excellent written communication skills
• Working experience with CRM, Support Tools, and Chat Tools
• Experience working in a remote environment, on a schedule, and managing their own time efficiently

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!