This position is open to ARGENTINA, BRAZIL, COLOMBIA & MEXICO only
About Us
Aloware is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.
About the Role
We’re looking for multiple talented Backend Software Engineers to join our team. You will be developing and maintaining the APIs and server-side logic that power our user interfaces and CRM functionality, enhancing our product suite and continuously improving our application’s backend features.
For this position, previous experience in developing a piece of CRM, ERP, or relevant software is required. You will work on creating and refining backend systems, ensuring efficient data processing, and maintaining robust and scalable server-side architecture. This is our largest development team, and we’re looking for multiple engineers to join.
Responsibilities
This role empowers you to thrive in a creative, fast-paced engineering environment focused on delivering cutting-edge features and repurposing existing ones. As an Aloware software engineer, you’ll be working under the leadership of our CTO/co-founder and contributing to our code base within your designated product pod. Your path to promotion involves solving exciting new scaling problems, delivering new functionality, and potentially becoming a team lead.
Coding and Development:
Develop and deliver complete user stories or bug fixes, as outlined by PMs/Product Owners.
Write clean, efficient, testable, and maintainable code tailored to each user story.
Quality Assurance:
Conduct comprehensive unit testing to ensure code quality.
Ensure each piece of code is thoroughly tested to maintain high standards.
Peer Interaction and Code Review:
Actively participate in peer code reviews to enhance code quality and learning.
Provide support and assistance to other team members, especially in areas of expertise.
Help others with questions, issues, and challenges, promoting a team-oriented environment.
Documentation:
Write and maintain technical documentation, highlighting its importance.
Inform about new or updated dependencies, create deployment manuals, and produce instructional videos for new tasks.
Path to Promotion - Innovation and Problem-Solving:
Encourage generating creative ideas and innovative approaches to problem-solving.
Show leadership in tackling complex challenges and contributing unique solutions.
Demonstrate an ability to think outside the box, leading to improvements in processes or products.
Act as a mentor or guide for less experienced team members, fostering a culture of learning and growth.
About You
Requirements
5+ years of experience as a software engineer working on a PHP/Laravel/MySQL/AWS stack. We're open to NodeJS and Python, though our application is written in PHP/Laravel.
2+ years of experience integrating and implementing platforms through the REST API framework, including CPaaS Providers (Twilio), major CRMs (HubSpot, Zendesk, Salesforce), and Billing providers (Chargebee, Stripe).
Experience working in the API layer with security, logging, throttling, and modifying requests and responses.
Demonstrated experience with backend frameworks and technologies is essential for this position.
Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.
Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.
As part of this position, you will be on-call as an engineer for a maximum of one night a week, on a rotational basis. While emergencies don’t happen often, we do require an engineer on-call to maintain our quality of service.
For this role, you're expected to work within EST or PST business hours, regardless of your time zone.
Benefits:
Competitive salary $4,000 -$6,000 USD + quarterly bonus based on performance.
Fully remote
2 weeks PTO after 90 days
With a global team spanning 15+ countries, we value and celebrate diversity where every individual feels empowered to contribute their unique talents, ideas, and experiences, driving our global success.
United States
