United States onlyPrimary Duties:
- Serve as the primary point of contact for practices and Aledade’s field team across multiple programs, building rapport and trust through proactive communication and support.
- Create and manage a bidirectional process that efficiently ingests stakeholder feedback and links to solutions A+ has to offer. Identify and define objective “engagement” metrics.
- Analyze data and metrics to track engagement within and across programs, identify opportunities, and make data-driven recommendations for optimizing engagement, satisfaction, and retention.
- Collaborate with cross-functional teams including Aledade’s field team, marketing and communications, product, and others to align efforts and deliver a seamless practice experience.
- Serve as lead for A+ Market Leader Insights Group, drafting agendas, developing materials, and owning ongoing communications with Market Leaders who have volunteered to advise A+ on initiatives and rollouts.
- Monitor existing feedback channels and conduct regular check-ins with key practice and field leaders to gather feedback, address concerns, and identify opportunities for improvement.
- Lead the resolution of escalated practice and field issues, ensuring timely and satisfactory outcomes.
- Other duties as assigned.
Minimum Qualifications:
- Bachelors in a relevant field. Business, health care management, public health, or other related fields preferred. If applying with a different degree, must have demonstrated interest in healthcare through other experiences.
- 8+ years of relevant experience, with at least 5 years of experience in a market-facing role (e.g., delivering presentations to customers and prospects), with a focus on healthcare service delivery strongly preferred.
- Experience providing direct customer service support to customers or clients.
- Analytical mindset with the ability to interpret data, draw insights, and make strategic recommendations.
- Strong verbal and written communication skills and ability to communicate clearly and concisely to a variety of audiences, preferably including clinicians.
- Ability to work collaboratively and build relationships at multiple levels of the organization and across technology, business, and operational teammates and stakeholders.
- Excellent organization and time management, able to efficiently manage and execute across priorities and projects.
- Demonstrate initiative, accountability, and problem-solving skills.
- Detail-oriented and self-motivated to produce work that meets high standards.
- Strong presentation skills, with proficiency in Microsoft PowerPoint / Google Slides.
- Experience with, or interest in learning, Salesforce, Tableau, Monday.com
- Comfortable tackling ambiguous problems with a high level of autonomy.
- A collaborative team player with a roll-up-your-sleeves mentality.
Preferred Qualifications:
- Master’s degree, preferred (MHA, MHSA, MPH, MBA)
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays12 weeks paid Parental Leave for all new parents6 weeks paid sabbatical after 6 years of serviceEducational Assistant Program & Clinical Employee Reimbursement Program401(K) with up to 4% matchStock optionsAnd much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
