Senior Key Account Manager, Aerospace

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one ofAmerica’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Job description:

Airspace is growing rapidly and we are looking for a Senior Key Account Manager Aerospace who will play a key role in managing existing client relationships within the Aerospace vertical, with direct responsibility for managing customer performance and growing a portfolio of industry accounts.

Your contribution is key as we continue to scale our business. Help us bring our transformational logistics service to market with your knowledge and experience.

This is a remote position based in the US and reports to the Key Account Director of the Aerospace & Defense vertical.

What will you do:

Account Management

• Responsible for the success of your respective portfolio within your vertical
• Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical
• Main POC for initial escalations and responsible for day-to-day customer communication
• Monitor account performance, analyze data, and provide regular reports on account status, including performance metrics and client feedback
• Conduct and contribute to business/service reviews to assess performance and improvement opportunities
• Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction

Account Growth & Performance

• Develop strong internal partnerships with the product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
• Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
• Proactively identify value-adding opportunities and enhance operational efficiencies across accounts
• Provide feedback during strategy meetings to support client growth initiatives

Project Manage Client Solutions & Onboarding

• Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
• Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities and ensure operational excellence
• Project manage implementation of opportunities and hold internal/external stakeholders accountable
• Partner with R&D leaders to define capability needs for service and product improvements

Requirements:

• Bachelor's degree or equivalent professional experience.
• 5+ years experience in successfully driving Account Management in the Aerospace and/or freight-forwarding space.
• Preferred understanding of the Aerospace industry or time critical logistics/freight forwarding.
• Demonstrated ability to leverage technology to solve customer challenges and drive process improvements
• Strong communicator and high achieving attitude.
• Customer-focused mindset with a passion for delivering exceptional service.
• Strong analytical and problem-solving skills.
• Superior and proven communications, both in writing and verbally.
• A collaborative approach at the executive and team level.
• Empathy, humility and great listening skills.
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
• The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis.
• Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture.

Compensation:

• Salary Range: $100k-120k base with OTE: $120k-$150k
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.