United States onlyHi, We’re AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As the Strategic Account Manager, you will manage relationships for a named account list and lead the strategy to grow our business with our strategic accounts. This role is responsible for developing and executing strategies that expand the services that our strategic clients use, maximize revenue, and build long-term, successful customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a SaaS or technology environment and thrives in a fast-paced, growth-oriented organization.
What You'll Do
- Develop and implement effective account management strategies to achieve corporate revenue objectives for our strategic accounts.
- Directly manage and nurture a named account list and develop account plans for winning and expanding business with strategic accounts.
- Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities.
- Cultivate deep relationships with key strategic accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue.
- Drive revenue growth within your book of business for quota attainment
- Work closely with the customer success team to drive customer retention and satisfaction
- Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers.
- Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
- Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies.
About You
- 5+ years of enterprise/strategic account management experience,preferably within the SaaS or technology sector.
- 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments
- Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
- Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
- Demonstrated success in achieving revenue growth.
- Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
- Proven ability to build collaborative relationships to meet shared goals
- Excellent communication, organizational and presentation skills
- Team player attitude who also enjoys and thrives in healthy competition
- Self-motivation to learn fast and pivot as the business develops
- High degree of emotional intelligence.
- Travel to client sites and conferences. 20% - 30%
- This position is preferred to sit in Austin, Texas
Our Story
Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
- All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
- Have some fur babies? - We offer them insurance too!
- RELAX and enjoy your time away with our flexible paid time off policy!
- We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
- Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
- Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
- Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
- Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
- We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
- D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
- An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
