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AceableAC

Customer Experience Advisor

Aceable is a mobile-first education platform that offers online courses for drivers education, real estate, and other professional certifications, focusing on engaging and convenient learning experiences.

Aceable

Employee count: 201-500

Salary: 32k-36k USD

United States only

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As a Customer Experience Advisor, you will ensure students' needs are met in a timely, high-quality manner. You will handle dynamic, high-pressure situations with a positive attitude and provide exceptional customer service.

Requirements

  • Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding
  • Handle Tier II tickets and escalations based on assigned brands or verticals
  • Strong knowledge of at least one vertical with the ability to support all brands within it
  • Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels
  • Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders
  • Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently in order to meet students and business needs
  • Upskill on new and existing products or vertical as needed
  • Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience

Benefits

  • Competitive total rewards (base salary + bonus/stock options, if applicable)
  • 401k match
  • Robust medical, dental, and vision benefits
  • Generous paid time off programs + 19 paid holidays per year
  • Flexible work schedule
  • Wellness programs
  • Our own space on the top floor of a downtown Austin building with free parking
  • Weekly lunch, a fully stocked fridge, and plentiful snacks
  • Company events and activities (holiday events, happy hours, volunteering)
  • #PursueGrowth Reimbursement ($600 per year for full-time employees)
  • Free Roadside Assistance subscription
  • Passionate teammates excited to help you succeed and learn

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 32k-36k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aceable

Learn more about Aceable and their company culture.

View company profile

At Aceable, our mission is to empower people to achieve their goals through delightful and convenient licensing courses. We believe that education should be accessible, engaging, and effective. This core belief drives our team of experts, educators, creatives, developers, and customer experience representatives to craft online learning experiences that truly resonate with our students. Since our founding in 2013, starting with our first Texas Parent Taught Drivers Ed course launched in 2014, we've been dedicated to transforming stale institutional knowledge into practical understanding. Our approach focuses on making learning enjoyable and impactful, helping individuals take the next step in their lives, whether that's obtaining a driver's license or embarking on a new career path in fields like real estate or insurance. We are committed to fostering a culture of growth, grit, and getting things done – values that permeate every aspect of our work and company life.

Our company culture is built on a foundation of collaboration, innovation, and a shared passion for education. We value curiosity and encourage our team members to continuously pursue personal and professional growth. This means being comfortable with being uncomfortable and always looking for new ways to improve and innovate. We see challenges as opportunities to find creative solutions and work with a bias towards relentless, impactful action. Aceable has consistently been recognized as one of the Best Places to Work in Austin, a testament to our commitment to our employees and the vibrant, supportive environment we've cultivated. As we look to the future, we aim to expand our learning approach to even more high-demand industries, empowering tens of millions of people with the education they need to accomplish their life goals. We are proud of the 2 million driving students and 28,000 real estate students we've helped, and the over 1,000 hours of course content we've developed to support their journeys.

Employee benefits

Learn about the employee benefits and perks provided at Aceable.

View benefits

401(K) matching

Aceable offers 401(K) matching.

Dental insurance

Aceable offers dental insurance.

Life insurance

Aceable provides life insurance.

Vision insurance

Aceable offers vision insurance.

View Aceable's employee benefits
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Aceable

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