As a Customer Experience Advisor, you will ensure students' needs are met in a timely, high-quality manner. You will handle dynamic, high-pressure situations with a positive attitude and provide exceptional customer service.
Requirements
- Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding
- Handle Tier II tickets and escalations based on assigned brands or verticals
- Strong knowledge of at least one vertical with the ability to support all brands within it
- Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels
- Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders
- Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently in order to meet students and business needs
- Upskill on new and existing products or vertical as needed
- Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience
Benefits
- Competitive total rewards (base salary + bonus/stock options, if applicable)
- 401k match
- Robust medical, dental, and vision benefits
- Generous paid time off programs + 19 paid holidays per year
- Flexible work schedule
- Wellness programs
- Our own space on the top floor of a downtown Austin building with free parking
- Weekly lunch, a fully stocked fridge, and plentiful snacks
- Company events and activities (holiday events, happy hours, volunteering)
- #PursueGrowth Reimbursement ($600 per year for full-time employees)
- Free Roadside Assistance subscription
- Passionate teammates excited to help you succeed and learn
