CA and US only1Password is looking for a Senior Digital Customer Success Campaign Manager to own and evolve digital customer success programs across the customer lifecycle. The successful candidate will design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond.
Requirements
- 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
- Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
- Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
Benefits
- Generous PTO policy
- Competitive health benefits
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
United States